Their professionals are committed to the highest levels of confidentiality, working in shifts, 24/7, to ensure delivery on time, every time. They handle peak demands, the entire production or anything in between, so their clients most valuable professionals can focus on what they do best.

Main Goals & Objectives

• Provide client communication as well as communication to production team
• Confirm jobs as per defined by Pixelfaerie process
• Adhering to all stipulated production and communications processes
• Complete administrative documents, supplementary to the jobs
• Ensure highest level of quality production output by adhering to client SLA requirements and own internal quality criteria as part of the production process and as part of the defined KPI’s

Technical Competencies

• Microsoft Office Proficiency
• Proven experience in a customer service role
• Industry related knowledge, specifically analytical
• Graphical experience and knowledge advantageous
• Passed Matric | Grade 12 or equivalent
• Demonstrated ability to meet KPI’s as per agreement with Line Managers
• Excellent communication skills
• Proficiency in use of company specific software

Personal Competencies

• Strong interpersonal | communication skills
• Proven negotiation skills
• Strong administrative skills
• Strong dedication, self-motivation, self-drive and self-discipline
• Results orientated, and deadline driven
• Excellent time management skills
• Attention to detail
• Analytical as well as graphical approach to document production
• Consistent high level of communication
• Ability to handover jobs without loss of information
• A proactive approach for continual personal development and improvement

If you are interested and meet the above requirements; forward your CV to colins@abcworldwide.com.

Are you excited by the idea of owning a problem and innovating on behalf of customers? Can you deal with ambiguity and keep up with the pace of a company whose cycles are measured in weeks, not years?

Qualifications

• Knowledge & Skills Required
• Customer Service Skills:
• Dedicated to problem resolution
• Demonstrate a positive attitude
• Be able to resolve a conflict
• Are patient and helpful
• Able to avoid jargon and explain complex concepts
• Are responsible in any given situation
• Able to collect data accurately to identify solutions
• Able to use multiple tools
• Use situational judgement to determine actions
• Have a detail-oriented working style
• §

Technical Knowledge:

• Basic understanding of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
• Ability to translate technical information /instructions into a simple language that would ensure seamless trouble shooting
• Ability to problem solve
• Awareness of latest trends and developments in the technology industry
• Demonstrate the ability to apply knowledge to new situations
• Be able to use judgement and common sense to answer customer questions
• Demonstrate willingness to share knowledge with team members and customers
• Consistently curious about technology

Communication Skills:

• German (B2) & English communication skills (written, comprehension and verbal)
• Ability and willingness to communicate with others
• Ability to demonstrate empathy
• Ability to use effective questions
• Ability to demonstrate active listening
• Ability to communicate in a positive manner

Communication Skills:

• Good comprehension skills – ability to clearly understand the issues customers’ experience
• Minimum Qualifications
• Completed Grade 12 / NQF Level 4 / Matric/ Abitur or higher
• 12 months work experience (any environment)
• Internet requirements: Dedicated 10MB
• Uncapped Fiber (LTE lines are not eligible for this role)
• Equipment /hardware: the company’s will provide all required computer equipment with a headset that remains property of the company’s
• Home environment free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable
• South African Citizen/Permanent
• Resident/Holder of legal right to work in South Africa

If you are interested and meet the above requirements; forward your CV to colin@abcworldwide.com.

The successful incumbent will be responsible for supporting the implementation of the company’s Procurement Way and related standards to optimise Procurement operations of the Country/Mill. They will be responsible for supporting Procurement & Inventory Manager in implementing effective Procurement process and for developing and managing positive relationship with vendors.

Key Responsibilities:

• Support embedding of best practices, minimum standards, policies, processes, tools, technology and enablers through the company’s Procurement Way and capability development strategy
• Manage input of POs into system and actively track and report on progress, prioritize and expedite POs based on business need and ensure compliance to established PO processes and terms
• Manage 3 quote process using Scan market through to PO creation and execution
• Build strong understanding of supplier landscape and PO specific needs
• Execute vendor fact finding activities and qualifications
• Ensure buying process is procedurally compliant and documentation for audit and SHERQ purposes are available
• Work with line management to gather performance data and use to manage quality of service with established vendors
• Negotiate advantageous terms and conditions with vendor
• Resolve issues with suppliers in conjunction with end user
• Ensure accurate and analysable data entry to enable streamlined PO analytic reporting
• Source one-offs purchases requested by end users
• Establish and communicate sourcing requirement criteria and work with cross functional teams to ensure all information is available
• Communicate with line managers and suppliers to ensure Procurement expectations are being met
• Contribute to cost reduction initiatives by leveraging the company’s spend for the Countries
• Implement and oversee effective and efficient service delivery and resolution of issues affecting delivery or supply constraints
• Implement and monitor continuous improvement practises in Procurement and Supply Chain
• Support implementation of ‘fit for purpose’ technology to enable effective Procurement systems
• Entrench and work with enablers to promote success (e.g. systems and processes)

Minimum specifications / requirement areas:

• Relevant 3 year degree/diploma (B Com, Engineering, BSc)
• 3 years Procurement/Purchasing/Supply chain management experience
• Technical knowledge and understanding of Procurement processes and Supply Chain Management

Should you be interested in applying for this position, please email your detailed CV & copies of qualifications to Miriam@abcworldwide.com.

Duties:

• Manage existing internal systems in accordance with standards and project or operational requirements.
• Internal systems administration, including:
  • Adding, removing, or updating user account information, resetting passwords, managing group memberships, etc.
  • Training users on such systems
  • Responsible for systems documentation, such as configuration, training documentation, systems policies, etc.
  • Management of system updates.
  • Management of content in systems such as the intranet system.
  • Troubleshooting reported issues with internal systems.
  • Contribute to and maintain system standards.
  • Research and recommend innovative approaches for administration tasks.
  • Identify approaches that leverage our resources and provide economies of scale.
  • Perform daily system monitoring, verifying the integrity and availability of all systems, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  • Provide support per request from various functional areas. Investigate and troubleshoot issues.
  • Must have an IT Qualification/Degree
  • Must have 2+ years of hands on experience managing Office 365 users & groups.
  • Must have experience administering MS Sharepoint & MS Teams
  • 2+ years’ experience in performing systems administration duties in the following areas:
    • Active Directory
    • Windows Servers
    • Office 365
    • Microsoft Sharepoint
    • Linux
    • IaaS (AWS, Google)
    • Support desk supervision

Requirements:

If you are interested and meet the above requirements; forward your CV to Carlos@abcworldwide.com.

RESPONSIBILITIES:                                             

• Responsible for the operation, finance and growth of the business within South Africa.
• Overseeing all the branches in all aspects, in order to maintain and develop our service levels and our market share, as well as to grow our profitability.
• Supervision and management of staff including performance management and training
• Strict adherence to deadlines
• Adherence to all company’s policies and procedures

TASKS:                   

• Growing the company-RM business both local and international
• Overseeing & Managing the Operations Department of the company-RM
• Overseeing & Managing the Administration Departments of the company-RM
• Oversee the Management of the Sales Departments of the company-RM
• Daily management of all branch managers and their activities
• Ability to travel

ACTIVITIES:

• Development of the market share and turnover for the company
• Monitor and support sales teams’ and operational performance
• Managing and maintaining the fleet of vehicles as well as planning labour
• Accounting/Budget preparation
• Debt collecting
• Control of creditors invoices, direct expenses and petty cash
• Purchasing of packing consumables, stock levels and control monitoring inventories
• Ensuring that security regulations of the staff under your supervision are adhered to as well as the security of all employees in the facilities (in the branch and on sites) to prevent any accidents from occurring
• Ensuring all facilities are compliant
• Monitoring local growth and managing proposals to maximize profit.
• Being the company representative for all tenders including submissions and responses
• Supervise all marketing activities

EXPERIENCE:

• Proven General management experience with a minimum of 5 years in a similar position.
• Good finance acumen, financial experience will be an advantage.
• Proven track record in a service industry management role.
• Proven sales track record

IDEAL QUALITIES:

• Neat and presentable
• Able to work independently and under pressure
• Proactive self-starter
• Excellent communication skills
• Results orientated

If you are interested and meet the above requirements; forward your CV to Yolanda@abcworldwide.com.

 To do this role properly you should have a detailed understanding of the full Microsoft Office suite, be extremely fast at solving problems and have experience as an executive or administration assistant in the past.

Responsibilities:

• Preparing reports, memos, letters, invoices and other documents
• Filing and retrieving corporate records, financial statements, management accounts, documents, and reports
• Researching and conducting data to prepare documents for review and presentation by boards of directors, committees, and executives
• Helping prepare for meetings
• Accurately recording minutes from meetings
• Managing information flow in a timely and accurate manner
• Using various software, including word processing, spreadsheets, databases, and presentation software
• Reading and analyzing incoming memos, submissions, and distributing them as needed.
• Making travel arrangements for executives.
• Manage executive’s calendar and set up meetings
• Answering phones and routing calls to the correct person or taking messages
• Provide general administrative support

Requirements:

• Fully bilingual English & French
• Proven experience as an executive or personal assistant or other relevant administrative support experience
• In-depth understanding of entire MS Office suite (365)
• University Bachelor degree or equivalent, financial understanding a plus
• Ability to organize a daily workload by priorities
• Must be able to meet deadlines in a fast-paced quickly changing environment
• A proactive approach to problem-solving with strong decision-making skills
• Professional level verbal and written communications skills
• Have great time management skills and be able to act without guidance
• Discretion and confidentiality

Package:

• CTC Salary depending on experience (no benefits, responsible for own medical aid, retirement plans etc.)
• Discretionary 13^th cheque equal to a maximum 80% of monthly salary
• Annual leave 15 days, (additional 5 days after 10 years of service)

Please send CV to yolanda@abcworldwide.com. 

Salary: R15000 pm CTC (dependent on current salary and experience)

RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:

• Performance at Program Level aligned to client KPI’s.
• Assists the operations managers with the daily operation of the call center to include the development, analyses, and implementation of staffing, training, scheduling and reward/recognition programs.
• Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction, and resolution.
• Handling escalations from the customer.
• Analysis of first-time contact resolution targets & supports teams in achieving targets.
• Support advisors to achieve the productivity and attendance targets
• To achieve the qualitative and quantitative personal goals to contribute to the team and department targets.
• Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
• Provides statistical and performance feedback and coaching on a regular basis to each team member.
• Conduct Coaching on agents.
• Writes and administers performance reviews for skill improvement.
• Ensures employees have appropriate training and other resources to perform their jobs.
• Responds to and resolves employee relations issues expressed by team members.
• Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
• Addresses disciplinary and/or performance problems according to company policy.
• Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.
• Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.
• Establishes work procedures and processes that support the company and departmental standards, procedures, and strategic directives.
• Uses appropriate judgment in upward communication regarding department or employee concerns.

QUALIFICATION, EXPERIENCE AND SKILLS REQUIRED:

• Minimum Matric (Gr12)
• Do you have a minimum of 2 years successful track record working as a Team Leader in an international BPO? Are you immediately available? Are you able to work shifts (24/7 operation)? Then we would like to hear from you!
• Successful track record in leading and coaching agents within the BPO space working International campaigns
• Working experience with computer (MS Office) and internet (Internet Explorer/Firefox)
• Advanced Computer Literacy
• Experience with customer contacts
• Sense of responsibility
• Independent and customer friendly
• Advanced English Language skills
• Local IR Processes
• Coaching Frameworks SAFE/GROW/SMART
• Proven ability of team development
• Effective change manager with the ability to lead a growing team
• Involved in Ramp of Projects
• Excellent communication skills in English (oral and written)

If you are interested and meet the above requirements and meet the requirements; forward your CV to Yolanda@abcworldwide.com.

Key Requirements:

• Excellent French verbal and writing skills
• Customer Service Experience
• Must have a valid visa

If you are interested and meet the above requirements; forward your CV to colin@abcworldwide.com.

Salary: Market Related

Requirements:

Relevant Tertiary Qualification

Minimum 3 years’ experience in Litigation High Court and Magistrates Court

Experienced in Insolvency Law and Liquidation

Duties:

Full scope duties as a Litigation Attorney

If you are interested and meet the above requirements; forward your CV to Yolanda@abcworldwide.com. 

RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:

• Performance at Program Level aligned to client KPI’s.
• Assists the operations managers with the daily operation of the call center to include the development, analyses, and implementation of staffing, training, scheduling and reward/recognition programs.
• Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction, and resolution.
• Handling escalations from the customer.
• Analysis of first-time contact resolution targets & supports teams in achieving targets.
• Support advisors to achieve the productivity and attendance targets
• To achieve the qualitative and quantitative personal goals to contribute to the team and department targets.
• Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
• Provides statistical and performance feedback and coaching on a regular basis to each team member.
• Conduct Coaching on agents.
• Writes and administers performance reviews for skill improvement.
• Ensures employees have appropriate training and other resources to perform their jobs.
• Responds to and resolves employee relations issues expressed by team members.
• Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
• Addresses disciplinary and/or performance problems according to company policy.
• Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.
• Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.
• Establishes work procedures and processes that support the company and departmental standards, procedures, and strategic directives.
• Uses appropriate judgment in upward communication regarding department or employee concerns.

QUALIFICATION, EXPERIENCE AND SKILLS REQUIRED:

• Minimum Matric (Gr12)
• Do you have a minimum of 2 years successful track record working as a Team Leader in an international BPO? Are you immediately available? Are you able to work shifts (24/7 operation)? Then we would like to hear from you!
• Successful track record in leading and coaching agents within the BPO space working International campaigns
• Working experience with computer (MS Office) and internet (Internet Explorer/Firefox)
• Advanced Computer Literacy
• Experience with customer contacts
• Sense of responsibility
• Independent and customer friendly
• Advanced English Language skills
• Local IR Processes
• Coaching Frameworks SAFE/GROW/SMART
• Proven ability of team development
• Effective change manager with the ability to lead a growing team
• Involved in Ramp of Projects
• Excellent communication skills in English (oral and written)

If you are interested and meet the above requirements and meet the requirements; forward your CV to Yolanda@abcworldwide.com.

Key Responsibilities:

• As first point of contact, you will be responsible for providing an excellent customer experience at all times, offering proactive solutions to any issues or concerns our customers might face.
• You will be required to respond to emails, messages and phone calls from international customers, making sure their bookings, re-bookings or cancellations run smoothly.

Requirements:

• Minimum 2 years’ experience in travel industry working with a Global Distribution System (GDS), preferably Amadeus or Sabre (in your application, please ensure your CV indicates the type of GDS experience)

Competencies:

• Proficiency in German spoken and written language
• Excellent verbal and written English communication skills
• High level of international geography knowledge
• Exceptional customer care with courteous attitude
• Results orientated with solution driven mentality
• Ability to work weekends and in a shifted environment
• Positive attitude and motivated mindset
• If you’re driven by success in this fast growing industry, this opportunity offers ongoing improvement courses to boost your career in the travel industry

If you are ready to expand your experience in the travel industry business and take on new challenges, then take a leap and apply today by forward your CV to Colin@abcworldwide.com .

Requirements:

• Relevant Tertiary Qualification in IT
• MCSE essential
• Proven experience in a management capacity, having managed a team of at least 10 staff members with a minimum of 5 IT technicians
• Demonstrable experience in driving KPI’S and achieving set business objectives
• Proven sales and customer service skills, having markedly increased sales revenue
• Experience devising and managing a budget and expenses
• Proven experience maximising efficiencies
• Experience in managing cloud-based technologies
• Experience converting customer to cloud based technology

Duties:

• Develop a clear vision and business objectives with input from team
• Effectively communicate & gain support of staff for business vision & business plan
• Drive set KPI’s to ensure successful completion of business objectives.
• Manage margins and ensure that all areas of the business are profitable and growing
• Develop a sales and marketing strategy in support of the company vision and business objectives
• Increase profits by 30% by maximising efficiencies, rationalising products and focussing on new business development.
• Provide Leadership and Strategic Direction
• Developing and implementing the company’s business plan
• Ensuring sufficient resources and enabling TL’s to achieve business objectives
• Ensure business is profitable and provide shareholder/s with an acceptable ROI
• Ensuring the implementation and management of sales development strategy
• Monitoring income & ensuring expenditure is sustainable
• Ensuring that products remain relevant and in-line with changing business needs

If you are interested and meet the above requirements; forward your CV to Yolanda@abcworldwide.com.

Key Responsibilities:

• Technical execution of the solution
• Focus is the integrity of the systems with regards to quality, stability and scalability
• Owns the construction and delivery process of systems developed
• Deal with internal Clients on a technical level
• Maintenance of platform products and the development of new products using available using new technologies as they become available
• Analyse, detect, identify and correct technical problems and deficiencies
• Independently analyse and resolve complex and high impact production issues
• Transfer of technical knowledge to the greater audience
• Prepare technical design specifications according to requirements
• Closely follows the principles and practices
• Work with the technology community
• Use metrics and data to decide effective change
• Use Continuous Delivery Processes to drive lead times lower
• Focus on User Experience design, Research and Development
• Open-minded explorative, insight for new enhancement and potential
• Exhibits social and ethical thinking to product implementation and feature sets with compliance and security in mind at every level of implementation
• Maintains a level of balance between the commercial thinking, customer care and public interest
• Is comfortable sharing implementation to a wide audience, even publicly for validation and auditing
• Work with the greater technology community to expand the ability and feasibility of the product and its features
• Very comfortable with the unknown and work towards features that may be removed based on acceptance and adoption by the public consumer base
• Ability to retain the confidentiality of the platforms intent, but be able to freely communicate the features and the functionality of the platform
• Work in an agile manner, but focus on the delivery that was committed
• Collaborate on ideas and design principles
• Take direction from the architect as required
• Build within the bounds of the architecture designs and domains
• Provide UML models that describe the implementation in detail
• Document the implementation
• Implement patterns and styles that are sound and agreed upon
• Develop new patterns and styles as needed, that is validated and tested
• Keep Technical Debt to the minimum
• Able to work with security first approach and privacy by design principles
• This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Key Requirements:

• At least 5-10 years’ hands-on development experience
• Have an understanding of Mobile Development experience for Android and iOS
• Understand Cryptography
• Understand or have experience with interfacing with Biometric Sensors or Devices.
• Understand or have experience with highly distributed services that scales beyond millions of concurrent customers
• Understand or have experience working on open-source technology environments
• Embedded databases for mobile platforms
• Extensive NodeJS development experience
• Expert C# Skills
• Excellent JavaScript, ES6 skills
• Excellent CSS Skills
• Distributed computing models and implementation
• Linux environment experience
• Distributed Databases experience
• Continuous Delivery Platforms experience
• Desirable Criteria:
• Experience in secured token based APIs
• Immutable transaction services and storage
• Message driven development
• Expert knowledge of modern JavaScript frameworks and libraries
• Computer Science related degree, diploma or similar qualification
• Reactive Architectural Patterns and Styles
• Biometric Hardware Integration
• Token Based Application
• Extensive React, Redux Skills
• Java Development Experience
• Web3 Development Skills
• Understanding of BlockChain and Smart Contracts
• Understand the different types of BlockChain networks

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process

*Shortlisted candidates may need to complete an assessment.

If you meet the above requirements; forward your CV to Yolanda@abcworldwide.com.

Requirements:

• Matric
• Relevant Tertiary Qualification
• Solid litigation secretarial/paralegal experience
• Full working knowledge of all MS packages
• Dictaphone and copy typing experience
• Diary management
• FICA Admin
• Strong administrative and organisation skills
• Ghost Practice advantageous
• Debtors assistance

Duties:

• Preparation, opening and maintenance of client files
• Diary management and track messages
• Preparing accounts/invoices for clients
• Assist with Debtors
• FICA Admin
• Liaising with clients, sheriffs, estate agents and attorneys

If you are interested and meet the above requirements; forward your CV to Yolanda@abcworldwide.com.

RESPONSIBILITIES:                                

• Responsible for the operation, finance and growth of the business within South Africa.
• Overseeing all the branches in all aspects, in order to maintain and develop our service levels and our market share, as well as to grow our profitability.
• Supervision and management of staff including performance management and training
• Strict adherence to deadlines
• Adherence to all company’s policies and procedures

TASKS:             

• Growing the company-RM business both local and international
• Overseeing & Managing the Operations Department of the company-RM
• Overseeing & Managing the Administration Departments of the company-RM
• Oversee the Management of the Sales Departments of the company-RM
• Daily management of all branch managers and their activities
• Ability to travel

ACTIVITIES:

• Development of the market share and turnover for the company
• Monitor and support sales teams’ and operational performance
• Managing and maintaining the fleet of vehicles as well as planning labour
• Accounting/Budget preparation
• Debt collecting
• Control of creditors invoices, direct expenses and petty cash
• Purchasing of packing consumables, stock levels and control monitoring inventories
• Ensuring that security regulations of the staff under your supervision are adhered to as well as the security of all employees in the facilities (in the branch and on sites) to prevent any accidents from occurring
• Ensuring all facilities are compliant
• Monitoring local growth and managing proposals to maximize profit.
• Being the company representative for all tenders including submissions and responses
• Supervise all marketing activities

EXPERIENCE:

• Proven General management experience with a minimum of 5 years in a similar position.
• Good finance acumen, financial experience will be an advantage.
• Proven track record in a service industry management role.
• Proven sales track record

IDEAL QUALITIES:

• Neat and presentable
• Able to work independently and under pressure
• Proactive self-starter
• Excellent communication skills
• Results orientated

If you are interested and meet the above requirements; forward your CV to Yolanda@abcworldwide.com.

Requirements:

• Relevant Tertiary Qualification – B.Pharm
• Registered with SAPC
• 3+ years’ experience
• Computer Literate
• Fluent in Afrikaans

 
Duties:

• Dispense prescriptions
• Advising patients about medicines
• Answering patients’ questions

 

If you are interested and meet the above requirements; forward your CV to yolanda@abcworldwide.com.

This is a particularly exciting time for the company as it continues to grow, strengthen, and build on its success and further develop its capabilities, products, services, and market diversification.

Key Role Responsibilities

• Responsible for the sterility assurance of all products manufactured on site.
• Responsible to ensure that the systems listed as key responsibilities are defined, owned, optimised and promoted.
• Ensures compliance in accordance with the Medicines and Related Substances Act 101 of 1965 and the Pharmacy Act 53 of 1974, and the organization’s policies, procedures, and other applicable laws.
  • Continuously build and support a sound quality assurance culture aligned to cGMP within The company.

Business Management

• Shared accountability for achieving the site’s tactical plans and mitigation of any risk to the site operation including workflow, ethics, quality, regulatory compliance, and other material company requirements.
• Identify and continuously present key opportunities and synergies that will improve and/ or expand the operation within own and/ or other sections.
• Lead or participate in department and/ or site wide projects.
• Participate with the department manager and other senior and middle managers in proactively mitigating risks and find solutions where possible.
• Support the Departmental Manager on conducting effective and comprehensive costing, budgeting and expense management for QAO department, taking all overlapping site activities into consideration.
• Provide technical support to the client to ensure smooth transition into commercial operations and mind-set as well as managing efficiencies, reducing wastage, and contributing to overall profitability.

Safety Deliverables

• Responsible to adhere and promote all safety aspects as set by the Department and Company

Technical Deliverables

• Define, implement, and own a holistic contamination control strategy for site
• Evaluate, improve, and own a holistic environmental monitoring programme for site (including utilities monitoring)
• Scope and lead the Sterility Assurance Group review process (weekly, monthly, annually)
• Provide direct input and support as the SME for all major events/excursions which may impact the sterility assurance of a product or process (Deviations, CAPAs or change controls) on site
• Physically leads root cause analysis pertaining to sterility assurance investigations for example by means of Gemba walks into various cleanroom or actual observations of activities.
• Lead and execute relevant sterility assurance risk assessments for both site processes and/or external suppliers
• Continuously evaluate, amend and lead the required aseptic process simulations in order to meet international best practices
• Review and supply guidance on the best practices for aseptic manufacturing or sterilisation processes within operations
• Assists with the creation and updating of SOP’s and Work Instructions on a continuous basis and ensure the manufacturing and production activities comply with Standard Operating Procedures.
• Assists with the creation and updating of batch records on a continuous basis and ensure the manufacturing and production activities comply with Standard Operating Procedures.

People Management

• Accountability for own personal and professional learning & development to ensure technical and leadership bench strength within the section.
• Responsible for the mentoring and guidance of staff members in the respective field of expertise
• Responsible to lead and influence staff from other functions that impact the Sterility assurance value stream.

Quality Management

• Building own and QAO staff’s cGMP Knowledge and Compliance.
• Assist in driving Quality Culture, Quality Objectives and Quality Risk Management.
• Assist in establishing and maintaining a state of control within department.
• Assist in Driving Innovation and Continuous Improvement within the department.
• Ensuring that QAO department is audit ready; facilitate closing audit findings.
• Ensure effective management of Deviations, Change Controls, CAPAs within the section.
• Establish escalation processes to raise quality issues to the appropriate levels of management.
• Advocate continual improvement within the department.

Generic competencies required to perform the role:

• Planning, Organising, Execution & Delegation
• Strategic & Holistic Thinking
• Creative Problem Solving & Innovation Skills
• Sustainable Stakeholder Management
• Commercial Awareness
• Action & Results Oriented
• Assertive & Resilient
• Adaptable in Responding to change
• Negotiation and influencing skills
• Proactive in mitigating risk
• Clear, timely and effective communication skills both verbally and in writing
• Analytical Ability

Technical competencies required to perform the role:

• Detailed theoretical and practical knowledge of the manufacture of sterile medicinal products (EU cGMP Annexure 1).
• Excellent understanding and working knowledge of Quality Operations and systems.
  • Detailed knowledge of pharmaceutical industry standards and guidelines in GMP, Quality and Laboratory Management
• Pharmacopoeia methods, standards, guidelines and relevant agency recommendations on QC testing.
• Documentation Management
• Inventory Management
• Environmental, Health & Safety Management
• Statistical Trending & Data Analysis
• Metric Development & Report Writing
  • cGMP vaccine manufacturing- quality and regulatory compliance & best practice knowledge e.g. PIC/ss, SAHPRA requirements,
• Total Quality Management & Quality Management Systems
• Data trending & Technical report writing
• Coaching & Mentoring of peers & staff
• Review & Auditing Skills

Experience & industry accreditation/ knowledge:

Required:

• At least 3 to 5 years’ experience in sterile pharmaceutical/biotech manufacturing facility.
  • At least 2 years’ experience where regular entry into clean rooms was required (Gowning qualification) either for direct Production activities or where support services were rendered i.e. Validation, Engineering or Quality Control.
• Experience in aseptic processing (compounding and/or filling)
• Experience in Aseptic Process Simulations (preferably directly)
• Experience with international cGMP audits (FDA, EU, etc)

Preferred:

• Fluent understanding of relevant guidelines:

1. SA Guide to GMP for Medicines
2. EudraLex Volume 4 GMP Guidelines including Annex 1
3. FDA Guidance for Industry, Sterile Drug Products Produced by Aseptic Processing — cGMP

• Technical and process knowledge in key engineering controls for aseptic manufacturing (HVAC, Utilities generation and supply, RABs, LAF etc.)
• Technical and process knowledge of sterilisation technologies (steam, de-pyrogenation, filtration, irradiation etc)
• Technical and process knowledge of single use technology or ready to use technologies
  • Experience in Quality Control technologies pertaining to microbiological evaluation (monitoring, incubation etc.)

Qualifications:

Required:

• Bachelor’s degree in Natural, Health Sciences or Applied Sciences or equivalent

Preferred:

• Post Graduate degree in Microbiology or equivalent
• Recognition is given to Prior Learning and practical experience.

Other Requirements

• Own reliable transport
• Ability to travel
• Shift work

Interested persons to kindly submit their CV’s to miriam@abcworldwide.com.

They expect their developers to keep abreast with their technology stack though pro-active involvement and input. 

Requirements:

Technologies:

• Microsoft C# (Core2.0, Web API2)
• Good working knowledge of Relational databases
• SQL 2016+
• Visual Studio
• Source Control (TFS and GIT)
• J-Query, AJAX, CSS3 and HTML 5 
• Angular 2+

Beneficial:

• Strong understanding on design patterns and principles.
• Designing and building REST API’s
• Exposure to Native android and/or IOS development
• Microsoft Azure or related cloud technologies
• Familiarity with SCRUM and other agile methodologies

If you are interested and meet the above requirements; forward your CV to Miriam@abcworldwide.com. 

Your skills:

• Bachelor’s degree, with a major in Computer Science or similar (your experience can override this requirement)
• Minimum of two years’ experience in a software engineering role
• Excellent problem-solving skills
• A thorough understanding of computer science fundamentals, including object-oriented design, data structures and algorithms

Your traits:

• Solutions-oriented, can-do attitude, and high energy
• Strong analytical and critical thinking, using data to inform decisions
• Ability to disaggregate and structure solutions to ambiguous problems
• Solid quantitative skills
• Ability to interview and interact professionally, with internal and external people
• Capability to present ideas succinctly, in writing and verbally
• Versatile and with the appetite to learn by doing

Your job role:

• Design and build solutions to assist our business users, and improve customer experience
• Architect and design solutions with your team
• Keep up to date with technology trends, both locally and internationally
• Apply creative thought processes to solve complex challenges at scale
• Strong focus on making the company the best place to shop at, a happy customer is a repeat customer
• Drive for excellence, to help foster a world-class engineering team

Our tech stack (the highlights):

• Python, Javascript, React, jQuery, PHP
• MySQL, Kafka, PostgreSQL, MongoDB
• nginx, RabbitMQ, memcached
• Docker, Kubernetes, Chef
• GitHub, Travis CI, Jenkins
• Amazon EC2, Amazon S3

If you are interested and meet the above requirements; forward your CV to miriam@abcworldwide.com

Key responsibilities:

• Build systems to scale with our growth of business, leveraging new technologies and AWS Cloud services.
• Work closely with other engineers, professional services team and product managers to design the software solutions with a focus on reliability, performance and usability.
• Develop, enhance and maintain backend systems in a heterogeneous environment of different languages and technologies, with an emphasis on Python.
• Apply and foster best software development life cycle practices bringing speed and quality to your team.

Attributes/Experience required:

• Thorough understanding of computer science fundamentals, OO concepts, data structures and algorithms.
• Passion for learning new skills and appreciation to invent and simplify.
• Experience with REST, Python and Linux.
• Experience in developing backend systems in a Micro Service architecture.

Nice to have:

• Experience with specific AWS Cloud technologies (EC2, Route53, ELB, EBS, VPC, S3, Lambdas, CloudWatch).
• Experience using GIT version control.
• Experience with NoSQL, Couchbase, Dynamo, Elastic.

Qualifications:

• Computer Science Degree.
• Minimum 2 to 3 years’ experience.

The Environment:

• At our client the employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers; it's all in the execution after all.
• We love what we do and what we are creating.
• We seek to Employ an Extra Ordinary Mind who:
• is respectful but forthright
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input;
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for them
• thinks like an owner of the business
• is SMART, has INTEGRITY and is HARD WORKING

If you meet the above you are an Extraordinary Mind please email us: miriam@abcworldwide.com

As a Software Development Engineer you will help to architect, implement, support and maintain scalable services in a heterogeneous environment. You will be able to influence both business and architectural decisions, while working on end-to-end technology solutions.

Key responsibilities:

• Build systems to scale with our growth of business, leveraging new technologies and AWS Cloud services
• Work closely with developers, professional services team and product managers to design the software solutions with a focus on reliability, performance and usability
• Develop, enhance and maintain backend systems in a heterogeneous environment of different languages and technologies, with an emphasis on Python
• Apply and foster best software development life cycle practices bringing speed and quality to your team

Attributes/Experience required:

• Thorough understanding of computer science fundamentals, OO concepts, data structures and algorithms
• Passion for learning new skills and appreciation to invent and simplify
• Experience with REST, Python, Java and Linux
• Experience in developing backend systems in a Micro Service architecture
• Exposure to Web technologies such as AngularJS

Nice to have:

• Experience with specific AWS Cloud technologies (EC2, Route53, ELB, EBS, VPC, S3, CloudWatch)
• Experience using GIT version control
• Experience with NoSQL, Couchbase, Dynamo, Elastic

Qualifications:

• Information Technology or Computer Science Degree
• Minimum 5 years of experience

The Environment:

• Employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of them being the leading e-commerce company in Africa.
• They have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where they can improve.
• They are short on ego and high on output.
• They are doers and not only thinkers, it’s all in the execution after all.
• They love what they do and what they are creating.
• They seek to Employ an Extra Ordinary Mind who:
• Is respectful but forthright
• Is an expert at doing, who can not only design but also execute
• Is analytical, able to use data to make decisions
• Is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• Is passionate about the potential of e-commerce and delivering a world-class customer experience
• Is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• Is business SMART. Able to think about problems from a business perspective using technical and product input;
• Is curious and challenge the status quo
• Is innovative and enjoys iteration
• Is collaborative
• Will be at the cutting edge of developing new concepts for them
• Thinks like an owner of the business
• Is SMART, has INTEGRITY and is HARD WORKING

If you are interested please send your CV to miriam@abcworldwide.com

Your skills:

• Bachelor’s degree, with a major in Computer Science or similar (your experience can override this requirement)
• Minimum of two years’ experience in a software engineering role
• Excellent problem-solving skills
• A thorough understanding of computer science fundamentals, including object-oriented design, data structures and algorithms

Your traits:

• Solutions-oriented, can-do attitude, and high energy
• Strong analytical and critical thinking, using data to inform decisions
• Ability to disaggregate and structure solutions to ambiguous problems
• Solid quantitative skills
• Ability to interview and interact professionally, with internal and external people
• Capability to present ideas succinctly, in writing and verbally
• Versatile and with the appetite to learn by doing

Your job role:

• Design and build solutions to assist our business users, and improve customer experience
• Architect and design solutions with your team
• Keep up to date with technology trends, both locally and internationally
• Apply creative thought processes to solve complex challenges at scale
• Strong focus on making the company the best place to shop at, a happy customer is a repeat customer
• Drive for excellence, to help foster a world-class engineering team

Our tech stacks (the highlights):

• Python, Javascript, React, jQuery, PHP
• MySQL, Kafka, PostgreSQL, MongoDB
• nginx, RabbitMQ, memcached
• Docker, Kubernetes, Chef
• GitHub, Travis CI, Jenkins
• Amazon EC2, Amazon S3

If you are interested and meet the above requirements; forward your CV to miriam@abcworldwide.com

They are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. They offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored if you are prepared for a challenge and want to build something great. They are an energetic team that is fully responsible for all the systems required to support the group’s delivery network as well as the unique challenges that come with logistics and scale. They make extensive use of functional programming within the team using the Scala language.  The focus of the team is to migrate the delivery platform from PHP to Scala. They have adopted a microservices architecture to both isolate our logic and to enable scale. They follow the event driven architecture as well as utilize a graph database to model our delivery network. They are currently working through unique problems in the logistics space and are actively researching the usage of the actor model design pattern and graph traversal optimization.

This position reports to the Software Development Manager.

Your responsibilities will include:

• Developing and optimizing systems to manage both parcel and food delivery throughout South Africa
• Working with business to improve processes to allow for more efficient deliveries
• Researching and defining solutions within the logistic domain
• Working predominantly on open source platforms
• End to end ownership of solutions

Attributes required:

• Solid communication skills
• Proactive
• Comfortable with change
• Problem-solver
• Solutions-orientated
• Willing to learn as well as teach others

Tech Stack:

• Scala
• Play Framework
• Akka Actors
• React
• Postgres
• Mqtt & Kafka
• Amazon Web Services
• Graphite and Grafana
• Git

Qualifications/Experience:

• Experience in writing robust, efficient production code
• Experience with SQL database systems
• Experience with development in a Linux environment
• A suitable degree or similar qualification
• Proficient in a strongly typed language such as Scala, Java or C#
• Open to diversifying language skill set

The Environment:

• Employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of them being the leading e-commerce company in Africa.
• They have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• They are short on ego and high on output.
• They are doers and not only thinkers, it's all in the execution after all.
• They love what they do and what they are creating.

They are seeking to Employ an Extra Ordinary Mind who:

• is respectful but forthright
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input;
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for them
• thinks like an owner of the business
• is SMART, has INTEGRITY and is HARD WORKING

If you are interested and meet above requirements; forward your CV to Miriam@abcworldwide.com.

Key Responsibilities:

• Selecting features, building and optimizing classifiers using machine learning techniques
• Data mining using state-of-the-art methods
• Extending company’s data with third party sources of information when needed
• Enhancing data collection procedures to include information that is relevant for building analytic systems
• Processing, cleansing, and verifying the integrity of data used for analysis
• Doing ad-hoc analysis and presenting results in a clear manner
• Creating automated anomaly detection systems and constant tracking of its performance
• For senior managers:
• Playing a managerial role where you oversee the activities of the junior team members, ensuring proper execution of their duties, and alignment of activities with our overall vision and objectives
• Ensuring that the team adopts best in class processes and techniques for statistical analysis and modeling as well as leading the roll out of Big Data capabilities, consumer initiatives, analytic framework, and best practices
  • Reporting:
  • Weekly meeting with Head of Commerce to align, share learnings and suggest improvements
  • Participate in the scrum process and daily stand-ups
  • Seasoned communicator as regards to technical and business/ functional aspects of assigned work
  • Be comfortable working in an agile and fast-paced environment
  • Ad Hoc reporting queries to assist with decisions

Key Requirements:

• Functional:
• Excellent understanding of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests, etc
• Experience with common data science toolkits, such as R, Weka, NumPy, MatLab, etc
• Excellence in at least one of these is highly desirable
• Great communication skills
• Experience with data visualisation tools, such as D3.js, GGplot, etc
• Proficiency in using query languages such as SQL, Hive, Pig
• Experience with NoSQL databases, such as MongoDB, Cassandra, HBase
• Good applied statistics skills, such as distributions, statistical testing, regression, etc
• Good scripting and programming skills
• Data-oriented personality
• Creating Data visualisation dashboards with BI reporting tools
• Pulling together datasets/ creating analytical datasets for statistical analysis
• Data Management and Large-scale system Development

Key Relationship:

• Head of Search and Data
• Head of Product
• MD Cube
• BI Team

If you are interested and meet the above requirements; forward your CV to Miriam@abcworldwide.com.

Key Responsibilities:

• Create and maintain optimal data pipeline architecture
• Designs data integrations and data quality framework
• Assemble large, complex data sets that meet functional/ non-functional business requirements
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Keep our data separated and secure across national boundaries through AWS security services
• Writes unit/integration tests, contributes to engineering wiki, and documents work
• As a team member:
• Continuously keeping the team up to date with possible changes
• Report progress in daily stand-ups
• Weekly sprint meetings
  • Reporting:
  • Weekly meeting with the Head of Search and Data to align, share learnings and suggest improvements
  • Participate in the scrum process and daily stand-ups
  • Seasoned communicator as regards to technical and business/ functional aspects of assigned work
  • Be comfortable working in an agile and fast-paced environment
    • Technologies used:
    • AWS: S3, EC2, RDS, Redshift, Lambdas, CloudWatch etc
    • Python
    • Jenkins
    • Github
    • Terraform

Qualifications & Experience:

• 2 years’ experience working with server-less services such as GCP or AWS
• 4 years’ experience building and optimizing ‘big data’ data pipelines, architectures and data sets
• A successful history of manipulating, processing and extracting value from large disconnected datasets
• Build processes supporting data transformation, data structures, metadata, dependency and workload management
• Strong analytic skills related to working with unstructured datasets
• Working knowledge of message queuing, stream processing and highly scalable ‘big data’ data stores

Key Relationships:

• Head of Search and Data
• Search and Data team
• MD Cube
• BI Team

If you are interested and meet the above requirements; forward your CV to Miriam@abcworldwide.com. 

REQUIREMENTS

• Fluency in German, ideally German
• Energetic and motivated team players who enjoy the challenge of meeting and beating targets
• People who are passionate about delivering high quality personalized support and have excellent research skills
• People who can use their initiative and creativity to best meet the needs of our members
• Proven track record in European leisure sales as well as worldwide itineraries
• Experience in a retail environment or tour operator is a must
• Previous experience working with Amadeus or a similar GDS is a big bonus

If you are interested and meet the above requirements; forward your CV to colin@abcworldwide.com.

You will produce and deliver accurate management accounts and tools to monitor the company’s financial position, whilst ensuring IFRS compliance. You will build respect and trust across the business, through cross-region and department interaction, whilst challenging the status quo. In addition, you will develop, implement, document & maintain processes both within Finance and across departments to achieve s ambitious growth objectives.

Key Responsibilities:

•    Consolidate the company’s financial information on a monthly basis

•    Interpret and understand the financial submissions using Income Statements, Balance Sheets and Cash-flow

•    Review financial submissions for accuracy & completeness and challenge local finance contacts

•    Produce monthly Board management accounts with commentary for review

•    Liaise with FP&A to understand and explain variances to budget

•    Highlight opportunities and risks. Where appropriate, liaise with the company’s financial controller to implement mitigating processes

•    Calculate the Share based payment (IFRS 2) charge and maintain clear working papers

•    Monitor and evaluate IT expenditure and capitalise spend meeting the IAS 38 recognition criteria and consider impairment

•    Review new the company’s leases, ensure recognition is in line with IFRS 16 & produce the Real Estate budget

•    Produce the company’s & Holding company financial statements and notes for the Annual Report with supporting working papers

•    Draft statements of company performance for the above market releases

•    Produce the UK financial statements and supporting working papers

•    Draft memos on significant areas (i.e. technical areas) for the Audit Committee

•    Act as a key contact for the external audit and manage the process from start-to-end for the half year review and year end statutory audit.

•    Manage the regional financial controllers to provide appropriate deliverables and achieve listed audit timelines

•    Work with Tax advisors to submit the company’s & UK entity tax returns

•    Act as a key technical support contact for the Finance team. Keep up-to-date with technical pronouncements (i.e. IFRS 9, IFRS 16, AIM listed company requirements) and ensure the company’s financial information is compliant.

•    Set monthly FX rates for the company’s and ensure they are being used appropriately

•    Evaluate current reporting and recommend / implement steps to enhance this. Work with the Head of Finance to implement new financial reporting software.

•    Help build and maintain the company’s Accounting Manual

•    Recommend control and process improvements both in Finance and across departments

•    Work with the Head of Finance to implement enhanced reporting through a new financial reporting tool

Requirements

•    ACA/ACCA/CA qualification or equivalent

•    Strong inter-personal and communication skills

•    The desire and willingness to investigate and challenge information and action where appropriate

•    Ability to work to deadlines and prioritise workload

•    A comprehensive understanding of IFRS & FRS 101

•    An understanding of UK Tax requirements & accounting

•    Listed company experience encouraged (audit or in-house finance)

•    Big 4 training encouraged

•    Strong Excel skills

•    Experience with accounting systems such as Sun Systems & consolidation/reporting tools (i.e tableau) (Benefits)

Please send your CV to Miriam@abcworldwide.com apply for this job.

 You’ll be a key support in the growth of our clients through PPC, and Social Media campaigns, as well as turning these into meaningful reports to guide our clients’ digital marketing strategy and growth.  

Key Requirements:

• Set up, guidance and optimisation of PPC campaigns for clients (Google Ads, Bing, Yandex, Baidu, Facebook, LinkedIn)
• Monitoring of Google Ads campaigns for the search and display network as well as remarketing, shopping and YouTube campaigns
• Performance of keyword analysis
• Creation of exciting ads in German and English (and other languages if possible!)
• You'll set up performance reports for your clients' performance marketing campaigns
• Certified in Google Ads and advanced skills to go with it. 
• Use your SEA experience to guide a large portfolio of clients 
• Fluency in spoken and written German and English

Company Offers: 

• Experience a new management principle that includes open book management and a profit share with all team members.
• An open and trusting culture, with flexibility, work/life balance, and employee empowerment
• A biennial soft and hardware budget
• After 3 years, you'll be eligible for one month, PTO sabbatical for you to do something physically or mentally thrilling, or challenging
• Annual education budget for you to dedicate to your professional development

If you are interested and meet the above requirements; forward your CV to Miriam@abcworldwide.com

He\she will play a strategic role in the company, performing business case analysis, hands-on developing data products, and leading projects, eventually developing into the Business Intelligence Manager as the team grows.

Duties & Roles 

• Defining KPIs and processes
• KPI analysis and reporting
• Spreading the data culture and assisting in data-orientation and automation of tasks in other departments (e.g. HR, Finance)
• Developing Power BI reports
• Advanced SQL query writing
• Building and maintaining Excel tools and reports
• Designing and implementing ETL processes
• Troubleshooting of data related bugs

Qualification & Experience        

• Relevant degree (e.g. Business, Economics, Statistics, Computer Science)
• Experience in Business Intelligence, Data Analytics, Business Analytics
• Extensive experience and comprehensive working knowledge of the Microsoft Business Intelligence stack (Power BI, T-SQL, Excel)
• Experience in process improvement, information management and data visualization practices

Behavioural:

• High attention to detail
• Ability to explain technical matters to non-technical audience
• Problem solving can-do attitude
• Focus on the larger picture

If you are interested and meet the above requirements; forward your CV to Miriam@abcworldwide.com.

Duties & Roles       

• Budgeting
• Contributes to cost efficiencies
• Manage a team of analysts or developers who facilitate business intelligence processes and procedures development and implementation
• Responsible for leading the strategic design and maintenance of business intelligence applications

Experience  

• 6 - 8 years experience in BI
• 6+ years of substantial practical experience of managing and leading a team
• Extensive experience and comprehensive working knowledge of business intelligence and data warehouse environment
• Extensive knowledge of business analysis, business process re-engineering and information management practices
• Regulatory knowledge
• Experience in database architecture and design
• Experience in Full systems development cycle

Requirements        

• National certificate
• Relevant IT qualification or certification

Behavioural:

• Attention to detail
• Customer Service Orientation
• Commitment and Deadline Driven
• Teamwork
• Self-Starter

The right candidate must have extensive experience in BI. He / she will play an important strategic role in the company while leading a highly trained team.

If you are interested meet the above requirements; forward your CV to miriam@abcworldwide.com

Key Responsibilities:

• Create and maintain optimal data pipeline architecture
• Designs data integrations and data quality framework
• Assemble large, complex data sets that meet functional/ non-functional business requirements
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Keep our data separated and secure across national boundaries through AWS security services
• Writes unit/integration tests, contributes to engineering wiki, and documents work
• As a team member:
• Continuously keeping the team up to date with possible changes
• Report progress in daily stand-ups
• Weekly sprint meetings
  • Reporting:
  • Weekly meeting with the Head of Search and Data to align, share learnings and suggest improvements
  • Participate in the scrum process and daily stand-ups
  • Seasoned communicator as regards to technical and business/ functional aspects of assigned work
  • Be comfortable working in an agile and fast-paced environment
    • Technologies used:
    • AWS: S3, EC2, RDS, Redshift, Lambdas, CloudWatch etc
    • Python
    • Jenkins
    • Github
    • Terraform

Qualifications & Experience:

• 2 years’ experience working with server-less services such as GCP or AWS
• 4 years’ experience building and optimizing ‘big data’ data pipelines, architectures and data sets
• A successful history of manipulating, processing and extracting value from large disconnected datasets
• Build processes supporting data transformation, data structures, metadata, dependency and workload management
• Strong analytic skills related to working with unstructured datasets
• Working knowledge of message queuing, stream processing and highly scalable ‘big data’ data stores

Key Relationships:

• Head of Search and Data
• Search and Data team
• MD Cube
• BI Team

If you are interested and meet the above requirements; forward your CV to Miriam@abcworldwide.com. 

Duties:

• Liaise with branch managers, branch accountants, operational managers, colleagues, department managers and auditors
• Coding of information received from branch for processing
• Process journals
• Check processing done either at branch level or in Company
• Ensure that all supporting documents are received
• Ensure that all supporting documents are filed once received
• Import and Export of CAB(data) files
• General ledger validation
• Ensure journals reconcile
• Ensure matching is balanced
• Produce Management reports on a timely basis
• Complete chrono statement reconciliations for revenue and expenses. Discuss with the branch and operational manager any discrepancies found
• Complete turnover comparisons with CGOPC(production) figures and investigate any discrepancies found
• Reconcile balance sheet accounts and making sure that balances are justified
• Generate and maintain balance sheet files
• Process the VAT declaration forms and reconcile VAT and identify any corrections needed on the next declaration
• Process WHT certificates
• Control and reconcile WHT accounts
• Identifying problem areas, bringing it to the attention of management, investigate and resolve problems
• Matching of accounts
• Reach department and group deadlines
• To perform as a Team Member and ensure constant meet of deadlines.
• To perform as a Team Member and ensure constant and proactive communication.

If you are interested and meet the requirements forward your CV to yolanda@abcworldwide.com.

Key Responsibilities:

• Demonstrate a deep technical understanding of the company’s solutions & architecture
• Work independently and in conjunction with other members of the sales team
• Facilitate technical evaluations of customer engagements
• Assist in the response to functional and technical elements of RFPs/RFIs
• Provide demonstrations of solutions and services to key prospects/customers across Europe with a focus on Switzerland.
• Analyze customer specifications and architect/develop potential solutions based on the company’s  solutions and services
• Capture feature request input from prospects/customers to provide to Product Management teams
• Effectively manage projects through planning, tracking and reporting
• Provide training and documents to staff regarding product offerings and solutions
• Present on technical topics at field events such as conferences, seminars, etc.
• Travel to customer sites and industry forums/conferences across Europe as needed to support the objectives of the department

Qualification & Requirements:

• Higher learning degree in systems management, computer science, cyber security, or CISSP certification or 5+ years of experience in cyber security with emphasis on PKI.
• Fluent in writing and speaking English and German
• Excellent communication (written & verbal) and interpersonal skills
• Firm understanding of cryptographic concepts: symmetric/asymmetric cryptography, hash algorithms, digital signatures, etc
• Experience with certificate enabled applications, such as SSL/TLS, S/MIME, Code Signing, etc.
• Strong knowledge of PKI concepts, patterns and practices
• Strong diagnostic and problem-solving skills
• Knowledge of hardware security modules (HSMs), secure chips, and secure key storage

Bonus Experience:

• Familiarity with BAKOM, ZertES, VZertES, TAV, AATL, EIDI-V, GeBüV, CA/B Forum requirements
• Hands-on familiarity with Microsoft Certificate Services and related components
• Working knowledge of Active Directory and its integration with Microsoft PKI
• Strong technical writing skills
• Large enterprise IT consulting, administration, or support experience
• Knowledge of developing against REST and SOAP APIs
• Understanding of certificate setup for EAP and PEAP Wi-Fi solutions
• Hands on experience with setting up certificates on routers, load balancers, SSL inspection devices and web services like Microsoft IIS, Apache and Tomcat
• Hands on experience with signing applications using code signing certificates
• Hands on experience with hardware security modules (HSMs), setup and deployment, redundant HSM setup for high availability

If are interested and requirements; forward your CV to Colin@abcworldwide.com.

 You are numbers driven and have a strong analytical mindset. You can build strong relations both internally and externally. You are capable of leading projects while working on your own tasks. You are very organized and meticulous, with an excellent communication Skills.

Job Description:

You will be responsible for various digital marketing tasks and projects including:

• Management of the online advertising campaigns (PPC & Display)
• Update and maintenance on our portfolio of websites
• SEO and UX optimizations for new and existing websites
• Weekly and monthly reports
• Brief to the digital designers
• You will be part of the young and vibrant digital marketing team and work hand in hand with the design and communication teams

Requirements:

• Relevant degrees (bachelor’s in marketing focused on Digital Marketing)
• Minimum 1-year experience at a similar position
• Experience with Google Analytics
• Proficient with Excel, Word and PowerPoint
• Understanding of HTML/ CSS
• Experience using WordPress or another CMS
• Excellent English verbal and writing skills
• French mother tongue
• Job Type: Full-time

If you are interested and meet the above requirements; forward your CV to Colin@abcworldwide.com.

The QA team leader will monitor inbound and outbound calls responses to assess agent’s demeanor, technical accuracy, system accuracy, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call centre quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overall company collections.

Responsibilities:

• Increased revenue through target mechanisms (Quality Assurance):
  • Participates in design of call monitoring formats and quality standards
  • Identify trends in behavior when using the QA scorecard
  • Side by Side coaching in improvement arears
  • Performs call monitoring and provides trend data to team leaders and team managers.
  • Uses Reports to compile and track performance at team and individual level
  • Ensure Coach logs are submitted, signed and filed
  • SETA reports updated timeously
  • Participates in customer and client training programs to identify customer needs and expectations
  • Coordinates and facilitates calibration sessions for teams
  • Provides feedback to call center team leaders and managers
  • Prepares and analyzes internal and external quality reports for management staff review.
  • Ensure QA refresher sessions are done
  • Perform other duties as assigned
  • To conduct and complete investigations as and when required and provide reporting based on findings
  • Ensure QA call targets are met on a daily basis
  • Ability to work overtime when necessary
  • Ability to work shifts when business dictates
• Delivered Quality Customer Service:
  • Provides feedback to clients as and when required
  • Investigates high-level client/ debtor complaints in real time and resolve promptly and efficiently
  • Escalates complex queries / complaints to Senior Strategy Manager & HR Manager
• Analysis And Reporting:
  • Analyze QA graphs to identify trends and patterns
  • Analyze team and individual QA monthly scores

Qualifications & Experiences:

• 2 years working experience in a Collections Environment
• Post Matric Qualification

Key Competencies:

• Speaking German
• Knowledge and understanding of debt collecting systems (i.e. Excalibur, Real Connect, Real Pay, Telephony Systems)
• Knowledge of Call Scripts
• Knowledge of tools, concepts and methodologies of QA
• Knowledge of relevant regulatory requirements.
• Debt Collections policies and procedures
• Excellent Communication Skills (Calibration Session, Side by side coaching)
• Instil the Debt-IN Approach and Values
• Ability to handle and execute change
• Computer Literacy (Microsoft Office – Excel, Word, PowerPoint)
• People Management skills
• Excellent Communication skill (written & verbal) with a strong ability to influence and motivate
• Sense of urgency
• Attention to detail
• Exceptional listening and analytical skills
• Must adapt well to change and successfully set and adjust priorities as needed
• Deadline and Target/Results Driven with a high attention to detail
• Planning and Organising skills
• Multitasking and flexibility
• Ability to reach QA targets on a daily basis
• Work well under pressure and manage stress effectively
• Good Business Acumen with ability to forecast problems and identify possible preventative measures.
• A “can do” attitude with the ability to adapt in a fast paced and changing environment

Behavioral Requirements:

• Makes procedural or process suggestions for achieving team & company goals
• Provides necessary resources or helps remove obstacles in order to achieve team/ company goals
• Listens, involves and uses others talents in team decisions and actions
• Shares important and relevant information
• Adheres to the teams expectations by fulfilling responsibilities and demonstrating personal commitment to the team
• Focuses energy on finding solutions rather than blaming others
• Acknowledges others’ contributions
• Client requests needs to be attended to immediately.
• Ensure client QA requirements is in line with internal procedures
• Identifies and distinguishes between critical and less critical activities and adjusts priorities according to business impact
• Liaises with Trainer to ensure Training room is available
• Uses time effectively and prevents irrelevant issues or distraction from interfering with work completion
• Establishes criteria and procedures to achieve a high level of quality
• Accomplishes tasks by considering all areas involved, no matter how small
• Follows procedures accurately and carefully in order to complete work tasks
• Adheres to standard methods and practices (e.g. templates)
• Initiates action to correct quality problems.
• Effectively analyses cause and effect relationships
• Systematically organizes the aspects of a problem or situation
• Gathers relevant information to resolve a problem through an effective solution.
• Supports the development of individual skills and abilities in order to fulfil a job role more effectively
• Ensures opportunities for development of skill are available
• Offers assistance to help individuals overcome obstacles to learning
• Gives individuals specific feedback on their performance related to the established goals
• Highlights positive and negative performance issues
• Identifies relevant training for agents
• Provides input into where the individuals development plan needs adjustment
• Helps individuals feel valued, appreciated, and included in discussions
• Uses effective interpersonal and communication skills to gain acceptance of and commitment to plans, ideas and initiatives
• Gains the cooperation, trust and support of others
• Seeks a win/win solution with the minimisation of a compromise
• Communicates in a positive manner resulting in action
• Makes effective verbal presentations

If you are interested and meet the above requirements; forward your CV to Colin@abcworldwide.com.

Key Responsibilities:

• Design, implementation and documentation of data pipelines
• Provision of data for analytics roles (data analyst, data scientist) from the source systems using ETL in suitable storage technologies for a wide variety of application purposes (e.g. statistical analyzes, dashboards, etc.)
• Provision of data for machine learning (data scientist, machine learning engineer) from the source systems using ELT in suitable storage technologies for various applications (e.g. models, etc.)
• Design, further development and implementation of ETL processes (DWH backend tasks) and ELT processes (ML Platform) according to the architecture definition
• Structure of CI / CD for data pipelines; Ensuring monitoring and quality assurance within the responsible processes
• Concept, implementation and operation of data analytics platforms based on modern technologies (e.g. cloud solutions, Docker, micro-services)
• Development, execution and scaling of data pipelines on cluster architectures
• Creation of productive code and its quality assurance through software tests and implementation of code reviews
• Data modelling (ETL) and data cleansing
• Selection of suitable technologies for the implementation of data analytics and machine learning use cases

What you will bring to the table:

• University degree in business informatics, computer science or comparable training / professional experience
• Several years of professional experience as a data engineer and project experience in the implementation of data products and data projects
• Very good knowledge of at least one of the following programming languages (C #, Python, Java, Scala). Knowledge of gRPC and REST is an advantage
• Sound specialist knowledge of DWH and BI technologies, methodologies and their application
• Experience with relational databases, data models and ETL processes and a basic understanding of distributed systems
• Expert handling of data from source systems and databases (SQL, DAX / MDX)
• Knowledge of dealing with at least one cloud platform (Azure, AWS, or Google Cloud) and Git
• Very good knowledge of relational and multidimensional databases (SQL and NoSQL) and object stores
• Practical experience with Apache Spark
• Practical experience in container technologies such as Kubernetes, Docker

You are:

• Working independently and have a high (internal) customer orientation
• Analytical and structured in your way of working
• Thinking and acting entrepreneurial and solution-oriented
• You have the ability and the will to solve tasks in a complex manner
• You have Practical experience in agile methods (e.g. Scrum, Kanban)

Why you should apply:

As the Data Engineers you will help make our next steps just as revolutionary as our past. If you're one of the talents who thrive on change, aren't afraid to take risks, like to make a difference, come and grow with the team!


If you are interested and meet the above requirements; forward your CV to Miriam@abcworldwide.com.

The ideal candidate will have knowledge of social media engagement, the digital environment, be prepared to work flexible hours and have a learning attitude. This is a great opportunity to gain experience in convergence media.

Requirements:

• Fully bilingual in English and Afrikaans and able to speak, write and publish in Afrikaans
• Relevant tertiary qualification in Journalism, Digital Communications, or Media
• 1-2 years social media community management and / or publishing experience
• Computer literate (experience with Apple Mac), technically minded, and have excellent MS Office software skills
• Have a passion for digital media and be a fast learner to learn new systems quickly
• Should be familiar with South African Afrikaans TV content and shows 
• Content management systems experience an advantage
• Experience in the television broadcast environment an advantage

Duties:

• Moderate various platforms online and social media content, to be published to websites and to broadcast.
• Manage and engage with social media community queries about the show and the brand in general.
• Tabulate reports detailing key storylines and online interactions within the community

Location: Randburg, JHB

Salary: Market Related

Duration: Contract

If you are interested or meet the requirements; forward your CV to Yolanda@abcworldwide.com.

In this role, you will be entrusted with minimising possible losses to the company through effective and efficient credit control—and ensuring that all overdue debt is collected.

Duties and responsibilities:

• Provide customer support for billing and collections related queries via e-mail, telephone and SMS
• Daily collections on overdue and delinquent accounts
• Meeting email, call and collections targets
• Complying with business procedures
• Debt collection management
• Customer account management:
  • Updating customer records
  • Account activations/ cancellations
  • Account payment management:
    • Allocate payments
    • Manage payment arrangements
  • Advising customers on account balances
  • Account reconciliations
  • Credit and debit note management
  • Suspension of respective clients in line with terms offered
• Blacklisting (account handovers) delinquent accounts

Key competencies:

• Excellent verbal and written communication skills
• Customer-focused and brand aware
• Discipline/respect for confidentiality
• Strong attention to detail
• Problem-solving abilities
• Conflict resolution
• Strong administrative skills
• Deadline driven
• Multi-tasking and time management skills
• Excellent analytical abilities
• Negotiation skills
• Customer service-oriented:
  • Efficient and helpful at all times
  • Friendly and polite at all times
  • Patient at all times
  • Delivering on promises at all times

Requirements

• Matric certificate
• 2+ years’ customer service experience within a billing environment
• Excel experience (basic)
• Excellent verbal and written communication skills; English and Afrikaans
• Willing to work shifts (including weekends and public holidays)
• Reliable transportation

Work Level

Junior

Job Type

Permanent

Salary

Market Related

EE Position

No

Location

Western Cape

If you are interested and meet the requirements; forward your CV to Yolanda@abcworldwide.com.

Duties and responsibilities:

• Providing technical support to customers via live chat, tickets or telephone
• Register, transfer and update domains
• Understanding of DNS with exposure to tools such as tracert, ping, Telnet and WHOIS
• Understanding of the email sending/receiving processes and able to comprehend the routing of email, MX records and firewalls
• A basic understanding of CMS, firewalls and databases

Key competencies:

• Customer-focused and brand awareness
• Good communication skills
• Self-motivated and self-disciplined
• Ability to work independently and within a team
• Time management skills
• Attention to detail
• Deadline and target driven

Requirements

• Matric certificate
• Experience in customer support
• Previous experience in web hosting or server administration (advantageous)
• Proficiency in English and good phone etiquette

Work Level

Junior

Job Type

Permanent

Salary

Market Related

EE Position

No

Location

Western Cape

If you are interested and meet the requirements; forward your CV to Yolanda@abcworldwide.com.

They currently mainly operate Cisco routers and switches with some Extreme Networks switches. Familiarity with Cisco IOS is therefore essential but wider experience, including with white-box switches and any network automation, is welcome. We are looking for a Network Engineer who has worked on service provider networks or maintains an excellent understanding of networks using BGP and combinations of IGPs (OSPF/IS-IS/EIGRP, etc.). You will need to be hands-on in both designing, deploying, supporting and maintaining the network; and taking ownership of network monitoring. This job requires you to want to automate and/or standardise network configuration management. You will make use of open-source platforms and tools where possible.

Duties and responsibilities

• Design, deploy, support and maintain core network for Internet hosting business and support functions (office, VPN, etc.)
• Research and analyse new network technologies; write proposals for upgrades of network infrastructure
• Work with wider sysadmin team on integrating network functions into service offering (e.g. making virtual infrastructure link into IGP)
• Configure and install software, servers, routers and other network devices
• Monitor network performance and integrity with appropriate escalation paths set up
• Third-tier support of network issues
• Automate network tasks and monitor their effectiveness; maintain technical documentation
• Coach, train and mentor team members on networking topics
• Create, oversee and test network security measures
• Write and implement networking protocols company-wide and within department policies and procedures
• Suggest improvements to network performance, capacity and scalability
• Participate in business continuity and disaster recovery infrastructure planning, building and testing
• Participate in the design, engineering and delivery of IT projects
• Be part of and support the wider system administrator team

Key competencies

• Organisational and mentoring skills; ability to work independently as well as part of a team
• Demonstrate a desire to continuously upskill and remain current
• Experience of Agile working methodologies
• Outstanding written and verbal communications skills
• Excellent analytical problem-solving and troubleshooting skills
• Willingness to work outside office hours as required

Benefits

Our benefits are second to none — We look after our people!

1. We look after your wellbeing and encourage a healthy lifestyle: We pay 100% of your medical aid (Discovery & Vitality) — so no deduction unless you want to add a beneficiary
2. We think of your future: Retirement Annuity — up to 5% co-contribution

Salary – Market-related

If you have not received a response within 14 days after the closing date of the advert, please accept that your application was unsuccessful.

Requirements

• Five or more years’ related experience as a Senior Network Engineer or Network Administrator
• Experience with Cisco IOS, Extreme XOS and other router/switch/firewall operating systems
• Strong Linux based system administration background (especially virtualisation, containerisation and cloud platforms)
• Knowledge of scripting languages (especially Python)
• Professional certification is advantageous (e.g. CCDP, CCIE or equivalent), however, industry experience is also considered
• Designing Service Provider networks utilising BGP, EIGRP, OSPF, VRF, MPLS, etc.
• In-depth understanding of communication protocols with advanced knowledge of Layer 2 and Layer 3 technologies
• Experience of open-source log analysis, configuration management and monitoring tools (e.g. ELK, Graylog, Ansible, Rancid, Nagios, Icinga, etc.)
• Experience with network security

Work Level

Skilled

Job Type

Permanent

Salary

Market Related

EE Position

No

Location

Western Cape

If you are interested and meet the above requirements; forward your CV to Amy@abcworldwide.com.

Duties and responsibilities:

• Develop and execute online marketing campaigns within budget constraints
• Coordinate the design, development, deployment and maintenance of the company’s website
• Ability to interpret analytical data to develop sound growth strategies
• Ongoing implementation of SEO best practices
• Write clear and SEO friendly marketing copy
• Conduct ongoing keyword research
• Creating and implementing link building strategies
• Regular optimisation of on-site content
• Creation and implementation of lead generation campaigns
• Use of wireframes with customer and process flows in mind to conceptualise and implement design ideas
• Conducting regular competitor analyses and audits
• Ensuring consistent growth in organic traffic
• Ad-hoc reporting, as necessary, to continually measure performance
• Identify and resolve SEO related issues

KPI:

• Organic traffic growth
• SEO/ranking improvements
• Website performance (conversion; user behaviour)

Key competencies:

• Proven experience delivering effective and innovative digital campaigns
• Fluent in English—both spoken and written
• Excellent writing skills
• Graphic design skills
• Proven understanding of performance marketing, conversions and online customer acquisition

Benefits:

Our benefits are second to none—we look after our people!

1. We look after your wellbeing and encourage a healthy lifestyle:
   We pay 100% of your medical aid (Discovery & Vitality)—so no deduction unless you want to add a beneficiary
2. We think of your future:
   Retirement Annuity—up to 5% co-contribution of your basic salary

Requirements

• Relevant tertiary qualification
• 3+ years’ SEO and Webmaster related experience
• Knowledge and experience with HTML, CSS, XML and JavaScript
• Experience writing SEO friendly content
• Proven record of successful link building and content strategies
• Advanced understanding of factors influencing ranking

Preferred requirements:

• Bachelor’s degree in marketing, computer science or related field
• Experience in creating and managing paid ad campaigns
• Experience managing campaigns in the SMB/E sector
• Experience in graphic design

Work Level

Skilled

Job Type

Permanent

Salary

Market Related

EE Position

No

Location

Western Cape

If you are interested and meet the requirements; forward your CV to Amy@abcworldwide.com.