Our client, A leading Insurance service provider is seeking to appoint a MANAGER: BUSINESS CONTROL based at their Head Office, Centurion Gauteng
The appointed candidate will be responsible for the QA process to assist in attaining the required quality monitoring and achieving set targets.
Some key responsibilities include:
- Manage the Implementation and monitor the QA process
- Conduct call assessments
- Reporting and Trend reviews
- Compliance / Audit Monitoring and Reporting
- Manager approval process
Key requirements:
• Recognised qualification recognised by the FSCA
• RE 5 (Representatives)
• Class of Business (Depending on date on registration as Key Individual in the Industry) (Advantage)
• CPD Points
• Compliance Certificate (Advantage)
• 2 Years’ Call Centre Management experience within the Insurance sector
• Fit and Proper Rep in category A & B1-A
Requirements:
- 5-8 years SQL experience (stored procedures, UDF’s, T-SQL, performance
- tuning and optimization, RDBMS, error handling and logging, etc.) is essential
- Experience with data integration, validation and reconciliation (SSIS or similar).
- Expert knowledge of reporting technologies (SSRS, PowerBI or similar)
- Experience with creating and maintaining cubes (SSAS) would be advantageous
- Working experience with relational and dimensional databas e structures.
- Experience in interacting with business users to understand requirements and
- producing solutions
- Experience working in AWS Cloud implementation would be an advantage
- Exposure to PostreSQL would be an advantage
Role:
- Hands on involvement managing a small team of architects, devops and security ops staff.
- Ensure our architecture is fit for purpose
- Manage the integrity of our architecture to maximize longevity, stability, and ease of use when developing solutions on top of it.
- Drive the adoption of new technologies (cloud) and development practices
- Coach the technology teams to use modern software engineering best practices and tools, including continuous delivery, devops and securityops.
Requirements:
- Must be proficient in the techniques that go into producing designs of complex IT
- systems, including requirements discovery and analysis, solution design, technology selection, and design configuration.
- Must have extensive experience in developing software solutions primarily within an agile environment. An understanding and background in traditional SDLC is also necessary.
- Must have an extensive technical breadth through experience in the IT industry. This breadth should be in areas of application development and deployment, and in the areas of creation and maintenance of the infrastructure to support complex application environments.
- A Good understanding of various enterprise architecture
- methodologies.
2021 Graduate Career Opportunities!
If you are about to complete your University Degree in Investment, Economics or Financial Sciences then read on:
Our client, a leading and long-standing South African investment company has opened up applications for their 2021 GRADUATE PROGRAMME.
Set yourself up for success in 2021 by exploring this permanent position as a Consultant within a people- centred investment company. Our client has a reputation for supporting and growing graduates within the investment industry.
You can apply by submitting a copy of your CV and your latest academic transcripts to this link
The Data Analyst/BI Support Analyst will be responsible for monthly extract, defect management, data monitoring and data integration and continuous improvement to support the Product Owner.
Requirements:
Data analysis and SQL skills and experience.
Experience working in Retail Investment Management is advantageous.
Fundamental analytical and conceptual thinking skills.
Excellent documentation & communication skills.
Good attitude and aptitude with enthusiasm to achieve.
Knowledge and experience in Personal Finance Industry
Appropriate degrees are an advantage but not a requirement.
At least 3 to 5 years project management experience
Experience in Software
Main Responsibilities
- Work with clients, internal IT and service providers according to the required processes and system solutions
- First line system support to clients
- Manage and participate in Operational Meetings and reporting
- Manage all client project scope changes
- Direct support to developers to clarify client requirements
- Manage and participate in tasks through each of the key areas of the SDLC, including classification, prioritisation, business requirements, design, testing, user training and deployments
- System and system environment administration, release management and configuration
- General System, Process and Client Communication
- Identify and implement opportunities to improve service quality, accuracy, compliance and productivity
- Develop skills to enhance personal effectiveness and efficiency
Client Services Manager (Account Manager)
A Client Services Manager, also known as an Account Manager, acts as the liaison between an organisation and its clients, and is responsible for the day-to-day management of particular client accounts. The Client Services Manager is the client point of contact to the organisation, and provides client support, technical assistance and general relationship management. This person works to resolve problems and ensures that products are delivered timely and as expected. This includes managing projects and programs in a professional manner, and being able to plan strategically. The Client Service Manager has an in-depth knowledge of the client business and the system services required.
The Client Services Manager may be in charge of one large client, or a number of smaller clients.
Personal attributes
- Self-motivated and energetic, with a proactive disposition to achieve objectives within deadlines
- Passion for excellence
- Embrace change positively
- Integrity
- Team player
Skills
- Leadership
- Ability to pay meticulous attention to detail
- Good communication skills
- Good interpersonal skills
- Decision-making ability
- Lateral thinking ability
- Analytical and problem-solving skills
- Presentation skills
- Time management and organization skills
- Client Relationship management
- Life Insurance Knowledge or Pensions Industry Knowledge, or Lending Industry Knowledge, depending of the Division we are recruiting for
- Business and Systems Knowledge and Experience
- Understanding of the technical aspects of the SDLC (Software Development Life Cycle)
Experienced Scrum Master / Agile Coach Skill set:
- Solid Agile implementation experience
- Experience in change management
- Experience in the use of conflict management techniques (Non-Violent Communication by Rosenberg) and negotiation skills
- Background in Industrial and Organisational Psychology (Advantageous)
- Tertiary Education
- Must be a servant leader and have an attitude of self-empowerment – lead the team to selforganisation
- Encourages experimentation – safe to fail
- Excellent facilitator – leading and demonstrating to the team, the value of adopting agile values and principles (tends to lead the group without realising)
- Ability to establish trust and respect within the team
- Understands and facilitates the need for Transparency and Predictability
- Great communications skills
- Articulate use of the English language - the ability to express thoughts clearly
- Fluency
- Presentation skills
- Sense of humour
- Listens more speaks less
- Understanding of Team Development Stages – Tuckman’s model
- Situationally aware of current environment
- Broad understanding of the Software Development process which includes understanding IT terminology
- Continual self-improvement – growing your craft; blogs; scrum user groups/forums/gatherings; on-going professional development
- Personal traits
- Emotional intelligence (maturity)
- Assertive never quitting but always diplomatic, knowing when to back down and try a different path.
- Passionate and energised
- Investigative, analytical mindset for picking up anomalies and ability to derive solutions
- Committed with a strong sense of ownership
- Collaborative approach
Qualifications: PSM I or II, CSM, CSP
