Duties:

• Manage the QA Batch Release process

Ensure that all documentation is completed on time and in full (OTIF) to support the timeous release of products.

Coordinate the review of batch documentation for manufactured and or packed products on behalf for Technikon.

Batch Release on behalf of company

• Compiling and reviewing Quality documentation and SOP’s

Writing, reviewing and approving Standard Operating Procedures (SOPs).

• Management of customer and product queries and complaints

      Coordinate technical queries and product investigations.

             Responding to enquiries in a timely manner, giving advice on ‘specials’ quality requirements in order       

              to maintain the company's reputation for customer service and technical acumen.

 Training Management System

       Keeping abreast with current GMP standards, requirements and industry best practices.

Conducting GMP training or delivering internal training e.g. GMP and Hygiene Induction training when necessary.

• Ensuring good relations and communications with all members of the team and responding politely and in a timely fashion to internal and external customers.
• Working with all members of staff to maintain and develop the positive progressive culture within The Specials Laboratory.
• Observing and complying with company Health and Safety Policies.
• Observing and complying with company Standard Operating Procedures (SOPs).
• Undertaking any other duties, either for this department or any other department within the business, which may be requested by the Line Manager, for which training and/or an explanation has been provided and understood.

• Support, maintain and manage the QMS system with respect to following:

Technical agreements, quality risk management, PQR’s, self-inspection supplier audit reports, and SOPs.

Conducting/assisting with internal self-inspection audits

Participating in regulatory inspections.

Observing and complying with Good Manufacturing Practice (GMP) and Good Distribution Practice (GDP)

Change management process - Implement and manage change via a change control system. Ensure that all changes are captured, assessed and trended appropriately.

CAPA management system so that such CAPA’s are raised, managed and trended periodically. Ensure that there is a system in place to assess CAPA effectiveness.

Monitor and trend CAPA’s associated with unacceptable risks to the organization

• Ensure that a Training Management System is in place

Implement a training management system such that all GxP personnel within the organisation are adequately trained to perform their tasks.

• Coordinate the Implement and management of an effective Document Management System (DMS)

Implement a DMS in line with GxP requirements and one that meets the operational requirements of the organisation. Ensure that the DMS allows for the swift creation and approval of master documents in an efficient and timeous manner.

 Quality Management Reviews

Support quality management preparation reviews for internal discussion and senior management

 Other Duties and Responsibilities

• Perform other duties as and when requested, by the Line Manager, Executive Committee or colleagues within own area of skills and expertise

   Management Responsibilities

• Direct Reports: 3

Duties:

Minimum Qualification and Experience required

• Tertiary qualification; B Pharm
• Registration with the SAPC as a Pharmacist
• Knowledge of QMS in the Pharmaceutical Industry
• Previous experience in quality or production.

Competency Profile (Knowledge and Skills Required)

Computer Literacy

• MS Word

• MS Excel

• MS PowerPoint

• Syspro

Duties:

• Procure fuel and vehicle consumables at the best price/quality/service point through the leveraging of bulk purchasing/single sourcing.
• Ensure all vehicles at the designated loading / offloading points at the agreed times.
• Ensure that vehicles are loaded / offloaded within agreed times
• Ensure all vehicles are optimally routed using Roadshow planning program.  Manage all vehicles on route or returning from destinations to detect unexpected / undesirable behaviours.
• Ensuring that daily route manager is used effectively and drivers stick to the planned routes.
• Ensure daily planning of vehicle usage is completed.
• Ensure all documents required are in order and collected or returned to the correct recipient. Specifically GRN's must be actioned within 24 hours. 
• Recruiting of competent drivers
• Ensure all driver fully trained and qualified.
• Ensure adherence to all required legislation (logistics, labour and environmental).
• Ensure roadshow or equivalent system is deployed to cover management of the fleet across all sites (integrated view) and all vehicles.
• Daily/weekly/monthly adherence to company targets and goals
• Daily reporting on company targets and goals with action plan to correct non-conformance

Requirements:

• Advanced computer literacy
• Logistics & Operations
• Budgeting & Cost Management
• Analytical & Problem solving
• People & Team Management Planning
• 7+ years’ Operations & Logistics experience
• 5+ year’s Management level 

Should you not receive a response within 10 working days, please consider your application as unsuccessful

Key responsibilities:

All typical Customer Service Delivery Management responsibilities, including:

¨      Upholding and establishing a customer centric culture within the comany from all levels. Introduce and establish a service culture, which is founded not only on performance benchmarks and statistics, but also on customer empathy and the desire to make a positive difference at every contact point. 

¨      Setting appropriate strategy, outcomes and deliverables for the contact centre and the Service Analyst department to ensure branches are driven to compliance on service levels.

¨      Setting team’s goals in support of the strategy and motivate & monitor daily activities and performance,

¨      Service Management: Ensuring all teams perform within SLA requirements and establish remedial plans to ensure complaints / deviations are not repeated,

¨      Service Level Reporting: Ensuring the development, translation and delivery of SLA reporting are completed timeously & accurately,

¨      Ongoing Quality Management,

¨      Financial Management of allocated departments,

¨      Compiling status reports on progress, performance issues and action plans,

¨      Initiating process, procedural and technological improvements across teams,

¨      Interact with Operations, Branches, In-house, International, Public Sector and Government, Commercial and Financial departments and servicing their requests as required

¨      Managing Teams, including performance evaluations, facilitation of career development plans and general employee management,

¨      Direct management of resources, instructing, assigning and directing their work outputs, staffing issues, staffing schedules, Industrial relations, conflict management etc.,

¨      Instilling an appropriate internal culture among team members, including performance focus, general discipline, conflict management and active inter-team contributions and interaction,

¨      Quality Management: Continuous & timeous reviews of the quality of service delivery, identification of quality issues and define & implement plans to improve the quality of service delivery and preventing reoccurrences.

¨      Share and contribute to the development of best practices within the team to enhance the quality and effectiveness of customer service delivery.

¨      Assist with recruiting and selection of appropriately skilled resources into the team.

¨      Ensure the development, maintenance and implementation of a management plan which will guide the performance of all functional activities performed.

¨      Ensuring all Client, Operational, Service level, Quality, Health & Safety and HR policies, procedures and protocols are adhered to and irregularities are immediately addressed and remedial plans instituted to prevent reoccurrence

¨      Continuous review and improvement of systems, processes and procedures

¨      Overtime from time-to-time as required by critical issues to be resolved outside of normal working hours

 Requirements:

• Grade 12.
• Appropriate and recognized formal qualification
• At least 10 years’ experience in a Customer Service Delivery of which at least 5 years’ at senior management level with at least 40 team members being managed
• Generalist management skills including finance, administration, operations, fleet, auditing and human resources. 
• Advanced user on MS Office Suite
• Clear criminal record
• Own reliable transport
• In depth knowledge of the relevant functional areas.
• Proven ability to identify areas for improvement in the contact centre and POD areas and craft appropriate processes, policies and procedures to address these matters
• Ability to deal with all levels in a professional and appropriate manner.
• Strong client service skills.
• Skilled in Business analysis and Service analysis.
• Strong oral and written communication skills in English
• Proven background in a Customer Service delivery environment.
• Knowledge of contact centre and Logistics software

Should you not receive a response within 10 working days, please consider your application as unsuccessful

Duties:

• Assist with Establishing , implementing and controlling of new Warehouse processes in line with the cGMP and GDP
• Assist with Establishing , implementing and controlling of new Supply Chain Processes and Procedures in line with cGMP and GDP
• Aligning the ERP system so as to ensure correct stock on hand as well as enabling new features such as inspection.
• Establishing and managing a Production Schedule to ensure client satisfaction and production flow, as well as ensuring that Monthly targets are set and are communicated to the rest of the business.            
• Coordinating production workflow for one or multiple products
• Issuing work for manufacturing and packaging, including and not limited to Job Cards and BMRs
• Assist with Establishing , implementing and controlling of a new code allocation system to better control and allocate materials
• Assist with Establishing , implementing and controlling of new weekly MRP purchasing process so as to ensure that materials are purchased correctly and timeously as well as ensuring that clients are informed timeously of materials required for products.
• Liaise with Quality Control, Quality Assurance, Procurement and Production in terms of all requirements of the Monthly and daily requirements.
• Participate with monthly S&OP meetings alongside other departments
• Liaise with buyer in terms of material delivery.
• Managing expectations of clients and communicating production flow to the Client Relations Manager.
• Generation and control of Bill of Materials in alignment with new processes established.
• Assist with Establishing , implementing and controlling of stock in terms of expiry dates and slow moving or no demand items.

Requirements:

Minimum Qualification and Experience required

•  Business administration, manufacturing management or a related business or technical field.
•   2-3 years of experience in manufacturing production planning.
• Syspro experience

• Knowledge of Quality Management Systems

  Knowledge of Training Management System

  Knowledge of Documentation Management System

  Knowledge of Audit Management

  Knowledge of Quality Risk Management

  Knowledge of CAPA Management

   

  Should you not receive a response within 10 working days, please consider your application as unsuccessful

   

Responsibilities:

• Duties would include inter alia:

  • Air handling, machinery
  • Preventative Maintenance, utilities
  • Overall repairs & Maintenance
  • Management of the maintenance staff
  • Root cause investigation and corrective action 
  • System management
  • Advising management on future improvements
   

Requirements:

• Mechicanical Engineering qualification
• 8- 10 years exp in FMCG/Pharma
• Maintenance management using a software platform
• Asset care improvement loop
• Proven strong technical leadership 
• Preventative Planned Maintenance mindset
• Successfully managed and maintained Utilities eg steam, power, water, RO water, compressed air, refrigeration, HVAC, dehumidification 

Should you not receive a response within 10 working days, please consider your application as unsuccessful