Do you have a minimum of 5 years successful track record working as a Team Leader in the BPO space? Are you immediately available? Are you able to work shifts (24/7 operation)?
Responsibilities include but not limited to:
- Performance at Program Level aligned to client KPI’s
- Assists the Operations Managers with the daily operation of the call center to include the development, analyses, and implementation of staffing, training, scheduling and reward/recognition programs
- Handling escalations from the customer
- Analysis of first-time contact resolution targets & supports teams in achieving targets
- Support advisors to achieve the productivity and attendance targets
- To achieve the qualitative and quantitative personal goals to contribute to the team and department targets
- Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
- Provides statistical and performance feedback.
- Ensures employees have appropriate training and other resources to perform their jobs.
- Responds to and resolves employee relations issues expressed by team members.
- Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
- Addresses disciplinary and/or performance problems according to company policy.
- Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.
- Establishes work procedures and processes that support the company and departmental standards, procedures, and strategic directives.
- Uses appropriate judgment in upward communication regarding department or employee concerns.
Qualification, Experience and Skills required:
- Minimum Matric with tertiary qualification advantageous
- Above average communication skills (English language) - oral and written
- Advanced Computer Literacy
- Successful track record of leading and coaching agents within the BPO space working International campaigns
- Experience with customer contacts
- Exceptional People Skills
- Independent and customer centric
- Proven ability of team development
- Effective change manager
- Involved in Ramp of Projects
If you have not heard back from us in 7 days, please take your application as unsuccessful
As a CS Systems Administrator, you will have a key role in ensuring that all our critical CS systems are properly managed and that your user base is well looked after and properly trained in how to get the best out of these systems. This includes our core Salesforce platform, plus tools for managing telephony and social media interactions, where you will be providing hand-on user support and training, user management, configuration, documentation, defect tracking and resolution, and system reports. If the teams need it to be done in our CS systems, you’ll be providing it to them!
Part of a small new team created to focus specifically on our CS systems, you will be an SME and will be part of actively driving improvements for the entire user base across these systems.
What you will be doing
- Configure: manage administration functions including user and security management, object customizations, process automation, fields/relationships, workflow rules, page layouts, validation rules, email templates, custom buttons
- Manage Users: lead the onboarding and systems orientation of new users
- Document Everything: it all needs to be properly documented, including training and release documentation for the user base
- Quality Assure: test everything before it gets to the users and then ensure the user base knows what and how to test to confirm it all works
- Support: proactively engage with the user base to find and track problems and to feedback on solutions, using a ticketing system and associated reports
- Keep Everything Healthy: make sure storage, licensing, points of integration, and general service availability are properly managed
- App Installations and Integrations: work with select 3rd parties to implement approved functional extensions and capabilities
- Collaborate and Improve: constantly engage with the user base and partners to plan, review, feedback, and continuously improve our CS systems – standing still is NOT an option!
What you need for this role
- 4+ years of experience providing operational support using Salesforce. com
- Expert level understanding of the Salesforce product suite, including Sales Cloud, Service Cloud, and Social Studio & Automate, underpinned by Salesforce Advanced Administrator Certification
- Experience with Visualforce, APEX, Java, Canvas, Process Builder, Salesforce Cloud Flow Designer, SOQL, and JavaScript
- Ability to provide great customer service in a dynamic, fast-paced environment and to pick up new skill sets quickly
- A passion for detail and problem solving, with excellent verbal and written communication skills
- Experience working with remote teams
- Hyper-growth start-up experience is a strong plus
Who you are
- Customer-focused: everything we do is about the customer
- Organized: 100s of people depend on these systems to do their jobs well, so it must work
- Analytical: you should be able to look at data and insight from multiple sources, and to draw informed conclusions
- Thrive under pressure: we’re hyper-growth, so there will always be challenges and more to do!
- Relevant: customers move faster than we do, so you need to help us keep up by staying on top of trends and applying that to how we can get the best out of our systems and our teams
- Team Player: building great teams is how we will succeed
Should you meet the above requirements please email your CV to zurayda.mohamed@telebest.co.za or asia.williams@telebest.co.za
As our CS Systems Tech Lead, you will be a key player in ensuring all our CS systems are properly designed, architected, and cohere, in order to give our operational teams the best tooling possible. This includes our core Salesforce platform, telephony, and social media tools, as well as marketplace apps and the various integrations we need – if our CS teams use it, you will be on point to make sure it is done properly!
With a great understanding of evolving consumer trends and our own dynamic operational needs, you will work with our partners, in-house technical teams, and operational stakeholders to gather requirements, design and document solutions, and then test and deploy new features and functionality. Working with the Data team will be a particular priority, as operational efficiency, customer satisfaction, and data-driven decision-making are all key tenets for us.
Part of a small new team created to focus specifically on our CS systems, you will be the team’s primary technical SME and will actively drive data-driven improvements for the entire user base. You will also be heavily involved in planning and executing new market launches, where CS is a key pillar of success
What you will be doing
Design: set the vision and standards for the development and integration of our CS systems
Implement: lead the technical part of all CS system implementations, including hands-on development and technical configuration were required
Document Everything: make sure we have a top-class up to date technical and use case documentation
Quality Assure: test everything before it gets to the users and then ensure the user base knows what and how to test to confirm it all works
Support: proactively engage with the user base to find and track problems and to review the efficacy of the changes
Keep Everything Healthy: make sure everything is performing as expected and we are thinking about future needs
App Installations and Integrations: identify and be part of selecting 3rd parties to implement functional extensions and capabilities to service our CS and new markets’ roadmaps
- Collaborate and Improve: constantly engage with the user base and partners to plan, review, feedback and continuously improve our CS systems – standing still is NOT an option!
What you need for this role
- 5+ years of experience providing hands-on operational support and development of CRM and CS systems
- Expert level understanding of the Salesforce product suite, and technical capabilities, including Visualforce, APEX, Java, Canvas, Process Builder, Salesforce Cloud Flow Designer, SOQL, and JavaScript
- 2+ years of full-stack software development, using a ubiquitous technology such as Python, PHP, C++ or similar
- A great understanding of telephony and the challenges of making telephony work in emerging markets
- Ability to provide great customer service in a dynamic, fast-paced environment and to pick up new skill sets quickly
- A passion for detail and problem solving, with excellent verbal and written communication skills
- Experience working with remote teams
- Hyper-growth start-up experience is a strong plus
Who you are
- Customer-focused: everything we do is about the customer
- Organized: 100s of people depend on these systems to do their jobs well, so it must work
- Analytical: you should be able to look at data and insight from multiple sources, and to draw informed conclusions
- Thrive under pressure: we’re hyper-growth, so there will always be challenges and more to do!
- Relevant: customers move faster than we do, so you need to help us keep up by staying on top of trends and applying that to how we can get the best out of our systems and our teams
- Team Player: building great teams is how we will succeed
Should you meet the above requirements , please email your Cv to zurayda.mohamed@telebest.co.za or to asia.williams@telebest.co.za
Qualifications and Experience:
- A relevant B Degree/ B Tech qualification (NQF 7) coupled with a post-graduate qualification (NQF 8) as recognized by SAQA
- At least 8 to 10 years relevant experience at a Senior Management level within a Corporate services environment
- Proven track record as a Programme Head/Business Head
- Experience in Financial Services, especially Employee Benefits, Pension Fund and Retirement Benefits Administration will be a distinct advantage
- Knowledge of Benefits administration
- Knowledge of Customer relationship management (channel management)
- Knowledge of Pension Fund Regulations and Rules
- Knowledge of Compliance Management
Please note should you not receive a response within 7 days of applying, you may consider your application as being unsuccessful.
- A relevant B Degree/ B Tech qualification (NQF 7) coupled with a post-graduate qualification (NQF 8) as recognized by SAQA
- At least 8 to 10 years relevant experience at a Senior Management level within a Corporate services environment
- Proven track record as a Programme Head/Business Head
- Experience in Financial Services, especially Employee Benefits, Pension Fund and Retirement Benefits Administration will be a distinct advantage
- Knowledge of Benefits administration
- Knowledge of Customer relationship management (channel management)
- Knowledge of Pension Fund Regulations and Rules
- Knowledge of Compliance Management
Qualifications and Experience:
- A relevant B Degree/ B Tech qualification (NQF 7) coupled with a post-graduate qualification (NQF 8) as recognized by SAQA in Management/Economics/Finance/Operational Management/Customer Service or related field
- At least 8 to 10 years Operational Management experience at a Senior Management level
- Proven track record as a Programme Head/Business Head
- Experience in Financial Services, especially Employee Benefits, Pension Fund and Retirement Benefits Administration will be a distinct advantage
- Knowledge of Benefits administration
- Knowledge of Customer relationship management (channel management)
- Knowledge of Pension Fund Regulations and Rules
- Knowledge of Compliance Management
Please note should you not receive a response within 7 days of applying, you may consider your application as being unsuccessful.
Requirement:
- Must have CA (SA) - non-negiotable
- Computer Packages:
- Microsoft Office
- Caseware
- Pastel
- Greatsoft (advantageous)
KPAs:
- Manage and supervise audit engagements
- Plan and co-ordinate work for up to 25 audit clerks
- Meet with Clients regarding Audit/Accounting Issues
- Communicate firm’s decisions to Audit Dept and feedback Audit Dept issues to Partners
- Perform specialist roles – Business plans, cashflows, tenders, Fraud investigations
Please note should you not receive a response within 7 business days of applying, you may consider your application as being unsuccessful.
Requirements:
- Trade Certificate – Refrigeration Mechanic (Industrial) with refrigeration experience
- Matric Certificate or equivalent technical N3 level
- Valid Safe Handling of Refrigerant Certificate - advantageous
- Experience with Chillers and Chilled water plant - advantageous
- Minimum three years HVAC and/or Refrigeration experience
- A valid Code 08 Driver’s License
Key performance areas:
-
Maintenance and repair of all air conditioning and refrigeration systems, (HVAC) providing a service to industrial and commercial clients. This would include chillers and chilled water plants.
Please note should you not receive a response within 7 business days of applying, you may consider your application as being unsuccessful.
Requirements:
- B.Com, or other completed degree, which is numerical or analytical in nature
- Exceptional Academic Results
- Advanced Microsoft Office Suite (specifically MS-Excel) skills
- Minimum 5 years experience in a Financial and Accounting role, including the review and interpretation of management accounts and the setting & reporting against budgets
- Professional Business English communication and presentation skills
- Valid driver’s license and own car
- Experience in the medical industry, with a working knowledge of terminology, structure and regulations will be advantageous
- Professional Business Afrikaans communication (understanding as a minimum)
- Working knowledge of IT systems
KPAs:
- Interact on a daily basis with well-established clients on a variety of tasks:
- Financial forecasting
- Reporting and control
- System investigation and implementation of projects
- Lead digital marketing projects
- Develop and implement strategy
- Lead a small administrative team
Please note should you not receive a response within 7 business days of applying, you may consider your application as being unsuccessful.
Requirements:
- Must have at least 5 years’ experience of working on own transfers
- Conveyancing experience
- Be able to use Ghost
- Opening files
- Drafting
- Signing clients
- Liaison with attorneys
- Be able to handle conflict when arises
- Excellant communication skills
Please note should you not receive a response within 7 business days of applying, you may consider your application as being unsuccessful.
The successful candidate will be required to be home based (Cape Town) and extensive travel around Cape Town and surrounding regions will be required as well as occasional travel to the Head Office in Port Elizabeth.
Requirements:
- Minimum requirement of Grade 12 (Matric) or equivalent qualification
- Fluent in English and Afrikaans will be highly advantageous
- Aptitude for numbers/accounting – preferably debtors or creditors experience
- Computer literate – intermediate to advance knowledge of Word and Excel
- Must have a valid unendorsed SA driver’s license (company car will be provided)
- At least 2 years’ experience gained as an External Representative or in Client Service Position
- Previous experience in medical practice administration will be advantageous
- Ability to work in a team environment
- Ability to accurately process large volumes of paperwork
- Deadline driven individual able to perform under high pressure
- Flexible to adapt to changes in daily routine on short notice
- Excellent telephonic and interpersonal communication skills
- Ability to establish and maintain excellent client relationships
Please note should you not receive a response within 7 business days of applying, you may consider your application as being unsuccessful.
Requirements:
- Matric
- 2 years internal sales experience (Technical Environment)
- Valid drivers licence
- Clear Criminal Record
Please note should you not receive a response within 7 business days of applying, you may consider your application as being unsuccessful.
