7 Jun '19
Operations Manager - Pietermaritzburg

Manufacturing, KwaZulu Natal Pietermaritzburg

Market Related -

Senior manager required to “walk the floors” of QSRs in Pmb. Sales, Service, Operations & People experience required. Ability to manage around 20 people per store over the 5 different locations.

Overview:

  • Sales - ability to interact with & influence diners
  • Service - ensure top quality restaurant service for customers from seating to payment
  • Operations - excellent control and management of stocks, cash, machines & SHEQ
  • People - ensure excellent relations with staff (client-facing and kitchen) and customers

Main Functions:

  • Restaurant Operations
  • Customer service
  • Training
  • Marketing
  • Information Technology
  • Licensed products
  • Communication & Administration
  • People Development
  • Company Profitability
  • Food Cost
  • Customer Complaints
  • Human Resources

Required Qualifications & Experience

  • Matric essential
  • Basic Financials
  • At least 8 years of experience in a restaurant or FMCG business
  • Strong MS Office skills - Excel & word
  • POS knowledge advanced
  • Drivers’ License 

Behavioural Competencies:

  • Dedication
  • Positive attitude
  • Hands-on-skills
  • Communication skills
  • Interpersonal & team building skills
  • Social etiquette
  • Initiative
  • Customer Service Excellence 

Remuneration:

Highly competitive, with a fixed component and an incentive-based component.

Ad Visible Until: 6 July 2019
Ref: DUR000807/GD

Vacancy Type: Permanent