10 Apr '18
Client Support & Admin Consultant (6-Month Contract)

Sales and Marketing; Digital and Media , Gauteng Sandton

R 10 000 - R 15 000 Monthly

My Client is currently looking for a 6-month contractor to come in URGENTLY to Support the users of their online learning platforms by dealing with general and technical queries and managing administrative tasks.

 

Duties and Responsibilities

 

  • Engage with potential clients (via email, Facebook, website messenger or the telephone) who request information on the online products

  • Respond to general and product queries from existing clients (email, Facebook, website messenger or the telephone)

  • Respond to technical queries from existing clients (email, Facebook, website messenger or the telephone) and liaise with the technical team to resolve all issues

  • Capture relevant info of all client support queries and generate a monthly report that provides insight into the client support function

  • Perform regular user testing of online platforms to ensure stability

  • Uploading of content to the various learning platforms

  • Gain client experience insight and channel it into the business to influence change

  • Continuous improvement of the client support and administrative processes

  • Maintain my client’s brand promise in all engagements with potential and existing clients, ensuring a quality and unique client experience is delivered consistently

  • Manage timelines, expectations and relationships with all stakeholders.

     

     

    Requirements

     

  • Minimum of 2 years’ experience in a client support and administrative role

  • Relevant business qualification (degree or diploma)

  • Ability to network and collaborate internally and externally

  • Excellent verbal and written communication skills

  • Well-developed presentation skills

  • Excellent interpersonal skills with an ability to relate to individuals at all levels

  • Strong attention to detail and administrative skills

  • Ability to work under pressure to tight deadlines

  • Excellent organising and multi-tasking skills

  • Resourceful, team player, high energy and flexible

  • Ability to independently manage multiple priorities in a fast-paced and deadline-driven environment

  • Thrive in an environment that frequently questions and challenges.

 


Please apply directly, by clicking on the apply button or visit hr-advance.co.za for more exciting opportunities.

 

If you have not had any response in two weeks please consider your application unsuccessful. Your CV will be kept on file for any further suitable positions.

Ad Visible Until: 10 May 2018
Ref: JHB002887/TCM

Vacancy Type: Contract