13 Oct '20
Supply Chain Analyst (with a minimum 1 year supervisory experience )

Retail, Western Cape Cape Town


Supply Chain Analyst (with a minimum 1 year supervisory experience )- CAPE TOWN


  • Manage deliveries from dispatch to customer and back across all contracted couriers (inbound and outbound):
    • Last Mile deliveries to customers
    • Time in status exception management
    • Claims
    • Queries and Complaints
  • Constantly review existing processes to ensure that they are streamlined and scalable
  • Establish daily, weekly and monthly performance measures
  • Identify continuous improvement initiatives that will drive improved performance results
  • Manage team upwards of 10 people
  • Assembling and analysing daily data in order to manage the experience to the customer
  • Researching how solutions are being implemented locally and internationally
  • Using online tools and resources as well as identifying and engaging other information sources
  • Facilitate system integration with couriers and manage call back compliance of couriers 
  • Manage and measure all operations in terms of:
    • Quality – Drive overall In Full
    • Delivery – Drive overall delivery on promise to 98%
    • Cost – Drive down cost of delivery
  • Manage volume flow through contracted branches / couriers
  • Manage team 7 days a week
  • Work closely with Call Centre and Dispatch to ensure smooth handovers and clear communication with customers
  • Manage all complaints and report on them
  • Exception reporting



  • Degree in Logistics/Operations Management/ Supply Chain Management / Engineering or Business/Commerce
  • Minimum 3 years’ experience in management role in operations                          
  • Sound operational background in dealing with 3pl networks 
  • Experience of managing customers at a senior level
  • Succession planning and development of key managers
  • Change management experience
  • Excellent influencing, persuading, negotiating
  • Strong problem evaluation and solution
  • Logistics supply chain design and development expertise/tools and techniques
  • Ability to interpret complex operational environment and implement leading edge, high performance management methodologies


If you are a match for this position, please REPLY with your CV (updated & detailed) and your current CTC salary per month to marie@mhgroup.co.za


While we would really like to respond to every application, should you not hear back from us within one week, please consider your application for this particular position unsuccessful


Ad Visible Until: 31 October 2020
Ref: CT001564/PB

Vacancy Type: Permanent