10 Jun '21
IT Project Manager (Africa) - Infrastructure

Information Technology, Gauteng Gauteng

Market - Related

A global pharmaceutical company has a position for an IT Project Manager (Africa) - Infrastructure.

Purpose and Objective:

  • Governance, to ensure consistency of Service by ensuring operations and projects adhere to standards.
  • Oversee IT infrastructure services for Africa region, Operations and projects, adhere to global frameworks and local legal/compliance requirements.
  • Oversee Africa Infrastructure Project Management team to ensure on-time delivery of infrastructure projects.
  • Collaborate with Regional Country integration leads to be escalation point for Infrastructure activities.
  • Collaborate with global infrastructure teams to understand future requirements projects and potential impacts to service.

Duties and Responsibilities:

Service Delivery:

  • Act as point of contact for escalations related to delivery of IT infrastructure services, within the Africa region.
  • Perform the role of virtual team lead for infrastructure services for Africa region working with nominated Country Service Integration Professionals (CSIP) in Key countries on infrastructure objectives / initiatives.
  • Facilitate management of critical issues with both end users and delivery partners.

Request Management:

  • Oversee the project management team to ensure on-time, in-scope, and in-budget delivery, and escalate with CI team and delivery partners for any risks or critical issues.
  • Collaborate with Africa CI leads and Request management CSIP’s to set project priorities within the region.
  • Collaborate with Africa CI leads and Request management CSIP’s on Project Intake of non-standard IT infrastructure requests or complex standard combined requests and ensure appropriate handling and delivery.
  • Provide support and advice to the Divisional DT&IT units where initiatives have dependencies on local service, workplace or infrastructure requirements.
  • Provide service integration support for Non-Standard requests evaluating the needs of the business.

Incident Management:

  • Facilitate management of critical issues with both End Users and delivery partners.
  • Identify / manage improvement needs, complaints and escalations beyond SI provider delivered services.

Work Relations:

  • All Digital Foundation & Digital Transition functions, Site IT Management.
  • Senior IT Reps of Key Countries.
  • Central Service Integration & Vendor Management.
  • Global & Local Partners.


  • Relevant University degree in business, information science or equivalent experience.
  • Profound business know-how in respective working area.
  • In-depth knowledge of information technology and/or infrastructure.
  • Knowledge and experience in digital foundation topics.
  • Proven leadership, motivational and interpersonal skills.
  • Excellent inter-cultural understanding and experience.
  • Strong communication skills, analytical, structural and strategic skills.


Candidates that meet the criteria may submit their applications via this portal or via vacancy link on www.mnarecruitment.com

Should you receive no feedback within 7 days, please accept your application as unsuccessful.

Ad Visible Until: 1 July 2021
Ref: JHB000312/SS

Vacancy Type: Permanent