14 Mar '18
IT Desktop Support Analyst (Contract role)

Information Technology, Western Cape CPT - Southern Suburbs

Highly competitive market related salary -

Exciting long term contract opportunity with this highly reputable Alcoholic Beverage FMCG Company to Provide 1st and 2nd line IT and Technical Support. Must have 1 - 2 years IT experience and working knowledge of Windows XP/7, ITIL Foundation v3, IT service desk experience. Must have qualifications in MCITP or MCP, A+, N+, ITIL V3 etc.

Main Responsibilities:
1st and 2nd line IT and Technical support
Logging and tracking of incidents and requests
Logging and communicating all incidents to customers and IT
Remote support
Troubleshooting skills – office desktop and applications
Troubleshooting of Network Related issues (Especially pertaining to LAN; WAN and Telkom related issues)
Assist with Printer issues
Ability to provide first time resolution by using available tools
Identification and escalation of re-occurring problems and incidents, identify trends
Follow up on priority calls
Skills/Experience Required
1-2 years previous experience in IT
Excellent telephone etiquette
Excellent general communication skills
Good working knowledge of MS Office & Windows XP/Windows7
ITIL Foundation v 3 / Good understand of ITIL (advantageous)
12 months in the Customer Service industry or IT Service Desk experience
Advanced desktop support knowledge and strong technical abilities
Strong network related background
Knowledge of Service Desk activities an advantage
Minimum Qualifications
Grade 12 – subjects Computer Science
ITIL V3 Foundation would be an advantage
Studying towards CCNA/CCNP would be an advantage

The successful candidate must:
Have strong communication skills. A high command of the English language both written and verbal is essential
Able to operate as a good team player
Be strong in attention to detail and accuracy
Have Initiative
Have good people skills
Have high levels of professionalism
Be punctuality
Be a quick learner
Have own reliable transport
Have drive and energetic
Has an analytical and logical ‘mindset’ when dealing with issues. Demonstrate clear purpose, enthusiasm and commitment

Other Benefits: Medical Aid, Provident Fund etc.

Ad Visible Until: 13 April 2018
Ref: CPT002108/LO

Vacancy Type: Contract