11 Oct '18
Contract Food Performance Agent

Logistics, Warehouse & Freight; Information Technology; Customer Services; Admin, Office & Support; Operations; E-Commerce, Western Cape CPT - CBD

Market related - Market related

We are currently recruiting for a Contract Food Performance Agent for a client based in Cape Town. The ideal candidate should be available immediately, have previous experience working with Data, V-Lookups and Pivot Tables.

Responsibilities will include:

1) Daily Food Operations Metrics Management

  • Provide significant support to the Food Delivery Team according to weekly goals and targeted metrics.
  • Manage Food delivery support tools i.e. QlikView, Branch Dashboards, Weekly reports to inform operational decisions and improvement
  • Construct weekly reports for improvement and new target areas
  • Use weekly targets to manage day-to-day performance and inform operations for best impact

2) Product reviews and complaints tracking:

  • The role will interface frequently with the Food and TDT operations teams and engage somewhat in the specifications of PaLM releases and new product features
  • Furthermore, the role will cover SOP reviews and complaints management from a driver behaviour and training aspect where relevant.

3) Process Improvement:

  • Regularly review and analyse key metrics in Food delivery operations to identify root causes and formulate solutions to improve performance
  • Ability to develop and set up reporting for metrics.
  • Managing customer, branch and driver feedback into continuous performance improvement processes
  • Contribute to the design, implementation, and improvement of new and existing food support processes & tools
  • Leading small project improvement initiatives as required.

Attributes required:

1) Experience

  • Proven track record of driving process improvements
  • Able to recognize key metrics in operational excellence
  • Able to analyse and prioritize key metrics for greatest impact
  • Strong organisational skills as well as time management skills
  • Ability to problem solve creatively and always eager to up-skill


2) Skills

  • Analytical mindset. Use data to inform decisions
  • Shows attention to detail
  • Microsoft Office: especially Excel – PowerPoint (secondary)
  • Excellent verbal and written communication skills
  • Great interpersonal skills and stakeholder management

3) Thinks like a project owner

  • Solutions-oriented – resourceful amidst challenges
  • Enjoys problem-solving
  • Comfortable in a start-up environment – fast paced, many uncertainties – understands that roles can evolve


4) Interests

  • Operations and Tech mix – enjoys tech and how to use tech solutions such as automation to improve performance
  • Development of others – can lead others, delegate tasks, and develop a team if necessary

Qualifications & Experience required:

  • Relevant Undergraduate degree / diploma / certificate
  • 2 years of operational or process-oriented experience
  • Experience in change management (advantageous)
  • Experience in an e-commerce, start-up or tech environment (advantageous)
  • Excel Skills – Basic excel skills imperative, Pivot tables and more advanced Excel functionality (advantageous)
  • PowerPoint Skills (advantageous) – Constructing a storyline, clear & concise slides, strategic use of visuals graphics and colour

Ad Visible Until: 10 November 2018
Ref: CPT002554/YS

Vacancy Type: Contract