11 Oct '17
Customer Service Advisor

Contact Centre, Western Cape CPT - CBD

R 6500

A well-established, global company based in the CBD is currently looking to hire experienced Customer Service Advisors to join their contact centre. Are you a self-motivated professional who loves being part of a team and enjoys working in a performance driven environment? Problem resolution and interacting with customers is what you thrive on?

Do you enjoy interacting with customers? Are you an outgoing individual with a flair for conversation? Are you willing to go the extra mile to ensure customer satisfaction?

 

Well, you may be just what we're looking for!!!

 

 

SALARY: R6500

BENEFITS: Pension, Medical Aid, Meals, Shift Allowance, Subsidized Transport

 

BONUS: Incentive Schemes, Reward & Recognition Programs, In House Clinic, In House Gym + Personal Trainer

 

 EMPLOYMENT CONTRACT: Permanent

 

 START DATE: November 2017

 

DUTIES:

 

  • Receiving and making outbound calls
  • Taking action of incoming queries
  • Escalation of calls
  • Delivery of results as per company SLA
  • Resolving complaints from customers
  • Build and maintain good client relationships

 

ALL APPLLICANTS MUST HAVE THE FOLLOWING:

  •  Matric/Senior Certificate
  • Clear Credit and Criminal Records
  • At least 2 years customer service experience within the BPO (UK contact centre advantageous)/Retail/Hospitality or a Frontline Service Industry
  • Fluency in English & an excellent command of English (neutral accent) is vital
  • Good communication and listening skills
  • Have a flair for problem solving and must be an analytical thinker
  • Contactable references
  • Must be able to work in a rotation shift environment

 

If you are interested, please send through your CV together with your Matric Certificate and ID to pallo@statusstaffing.com

 

If we don’t get back to you within 1 week of your application you may not be suitable for this position but we will keep your CV on file in case we find the perfect vacancy for you!!!!

 

 

 

Ad Visible Until: 31 October 2017
Ref: HO000099/PM

Vacancy Type: Permanent