9 Apr '20
German Consultant

Contact Centre, Western Cape CPT - CBD

Market Related -

Attention all German speakers - This established national concern based in CAPE TOWN, CBD needs you TODAY to join their team as a GERMAN CONSULTANT!

EMPLOYMENT TYPE: Permanent

SECTOR: Call Centre

START DATE: ASAP

DUTIES:

  • Financial information, gaming advice, and review for additional offers, pro-active value adds
  • Customer relationship building and management by maintaining customer notes and paying attention to customer cues
  • Responding promptly and interact effectively with casino customers via a different number of channels, namely emails, webchats, social media
  • You will be required to stay abreast with customer centre SLA’s as teamwork will be requiring to maintain and exceed the expectations set
  • Ensure that more complex customer issues are followed up and resolved in a timely manner (by following defined escalation path when required) 

APPLICANTS MUST HAVE:

  • Completed Matric
  • Customer Service Experience
  • Previous Call Centre work and advantage
  • Previous working experience in the online gaming industry is a definite advantage
  • Call Centre Agent: 1-2 years 

Apply at www.statusstaffing.com today

Please note we are working remotely during the national shutdown and suitable candidates will be contacted for telephonic interviews. 

If you’ve not heard back from us within 10 working days, please consider your application as unsuccessful for this role. We will retain your credentials for future similar roles.

Ad Visible Until: 24 July 2020
Ref: PC000675/SG

Vacancy Type: Permanent