5 Jan '21
Customer Service Advisor

Contact Centre, Western Cape CPT - CBD

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Customer centric Sales Executives needed to respond to inbound calls from consumers in the UK, dealing with their queries as well as upselling and cross selling them by the end of the call to earn incentive/commission.

You will need to communicate well with customers, have great negotiation and persuasive skills, with the ability to multi-task and prioritize in a high-volume, fast-paced environment.

Main Job Tasks and Responsibilities

-          Resolve and assist customers wth inbound telephonic and email queries and requests

-          Selling, upselling, & cross selling to prospective UK clients

-          Achieve and exceed predetermined sales targets

-          Identify and overcome objections and respond to questions

-          Follow up on voicemails received and initial contacts that request call backs

-          After-sales information and advice

Education and Experience

-          Matric / Grade 12 (Maths / Maths Lit and Accounting required)

-          Customer service skills and experience with ability to sell

-          Minimum 6 – 12 months Call Centre Experience

-          Sales ability within a Call centre or Retail sales within upmarket Retail environment

-          Must be available to work shifted hours from – subsidised transport offered after 7pm

-          Proficient in relevant computer applications (Word, Excel)

-          Knowledge of customer service principles and practices

-          Fluency in English & an excellent command of English (neutral accent) is vital

-          Good communication and listening skills

-          Proven track record in sales 

BENEFITS:     Medical & Shift Allowance

EMPLOYMENT CONTRACT: Contract

START DATE: A.S.A.P.

Ad Visible Until: 22 January 2021
Ref: PC000791/SB

Vacancy Type: Temporary