5 Mar '19
IT Field Technician

Information Technology, Gauteng JHB - Western Suburbs

R R20 000 pm

To provide support to the network and customers thereof, ensuring that the networks performance and uptime is functioning as per the KPI’s associated to the network and quality instilled on the customers thereof. Going above the call of duty and assisting with new customer services and or installations where required

Duties:

  • Act on and or facilitate the correction of faults between the call centre and network operations centre from a dispatched ticket and tie workflow to schedule. Ensure faults closures are reported back to the dispatch to close the ticket in hand
  • Repair and maintain the network housed at the customer and/ or exchanges
  • Responsible for the repairs to various customer faults including and not limited to voice, television, optical, networking and information systems
  • Proactively maintain the estates which have been assigned by ensuring quality objectives are met and maintained
  • Track and report on performance problems and performance improvements on division level
  • Investigate performance issues and identify changes required on division level
  • Provide service and customer support during field visits or dispatches
  • Manage all on-site installation (where required), repair, maintenance and test tasks within the assigned territory and conduct client demonstration when required
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed services reports
  • Document processes
  • Operate vehicle in a safely manner and use field automation systems
  • Follow all company’s filed procedures and protocols
  • Cooperates with technical team and share information across the organisation

Requirements:

Knowledge:

Cabling

  • Cat5 & 6 Experience
  • Fault finding and tracing of Cabling
  • Installation of Cabling

Fibre

  • Need to have past fibre experience
  • Understanding of fibre fundamentals
  • Understanding of fiber light levels and power meters

Basic Hand Skills

  • Use of hand and power tools

Equipment

  • broadband Routers
  • Mikrotik Routers
  • IP Handsets – Yealink, SNOM, etc
  • Wi-Fi Units (Access Points and Range Extenders)

 

A+, N+ essential

Must have own transport and valid driver's license

Should you not receive a response within 10 working days, please consider your application as unsuccessful

 

Ad Visible Until: 29 March 2019
Ref: PTA000609/EO

Vacancy Type: Permanent