15 Aug '19
IT Technician

Travel, Tourism and Hospitality; Information Technology, Western Cape CPT - CBD

R R16700 - R R17000 Monthly

Reporting directly to the IT Manager, the successful incumbent will be responsible in providing adequate and effective leadership within the department for the efficient maintenance, enhancement and management of all IT systems


  • IT tertiary qualification (degree or diploma) coupled with at least 4 years in the IT field and a minimum of 1-year experience within a hospitality environment
  • Experienced in supporting hotel IT infrastructure (preferred)
  • Professional Disposition and Team Player
  • People orientated and results driven
  • Professional communication and email etiquette
  • Strong and effective planning and organizing skills to ensure operational efficiencies
  • Ability to work within a pressurized environment
  • Ability to use Initiative and be proactive and self-driven
  • Strong and effective planning and organizing skills to ensure operational efficiencies
  • Ability to work without supervision and within a team
  • Attention to detail pertaining to area of responsibility
  • Maintain a neat, clean and well-groomed appearance as per company standards
  • Driver’s License with own transport (preferred)

 Technical criteria:

  • Full Microsoft and Microsoft Server literacy
  • Administrative skills on Opera PMS
  • Must have working knowledge of NEC PABX for 1st line support
  • HP switches, VLANS, TCP/IP and Routing
  • Thorough understanding of Wireless networking using Ruckus
  • Simphony POS knowledge and administrative skills
  • MCSE (preferred) / MCTIP (Or equivalent)
  • CCNA or Min 3 years switching experience
  • ITIL Fundamentals(advantageous))
  • Oracle Knowledge
  • SQL Queries (advantageous)
  • N+ (advantageous)

Duties & Responsibilities:

  • Ensure that the highest standards of services in the IT departments are always maintained and developed
  • Effectively co-ordinate and organize the day to day operations of the IT Department and deliver customer service in accordance with the agreed SLA’s
  • Monitor suppliers in accordance with the agreed SLA’s
  • Provide support and guidance to all departments to ensure efficiency throughout the hotel
  • Assist in the control of IT related operational expenditure, and budget management
  • Ensure that the day to day tasks are actioned and delegated accordingly
  • Responsible for all aspects of the Hotel network, including hardware, software and outsourced support
  • Ensure that all information security and audit standards are adhered to
  • Assists in disaster recovery and business continuity as it relates to technology
  • 2nd level problem solving, research solutions for underlying problems
  • System documentation in accordance with Change Management
  • Policies Capacity and Availability Planning and reporting
  • PCI DSS & POPI Compliancy implementation, monitoring and reporting

Ad Visible Until: 16 September 2019
Ref: CPT003014/AB

Vacancy Type: Permanent