Team Management: Responsible for providing the daily management and direction of the customer service team to ensure high levels of customer satisfaction.
Business Management – Internal: Responsible for developing first-class relationships, with organization; To develop, communicate and ensure the maintenance of the customer service policies and procedures as required by the company and the local rules.
Business Management – External: Adjusts team strategies and initiatives to suit evolving customer requirements and opportunities for improvement.
Quality: As interface to Customers and Sales Representative has direct responsibility to facilitate, share documents and process to identify, notify and ensure any complaint or problem are addressed.
Duties and Responsibilities:
Education & Certification
Competencies, Knowledge & Experience